30 Questions to Ask When Choosing a BPO
Is that low cost BPO too good to be true? Here’s how to find out.
Is that low cost BPO too good to be true? Here’s how to find out.
It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.
BPO and BPM are essential components of modern business operations, with BPO involving the outsourcing of specific tasks or processes to external service providers, while BPM focuses on optimizing and improving internal processes for increased efficiency and productivity.
The prestigious recognition received by Peak Support as a leading global Business Process Outsourcing (BPO) company, emphasizing their commitment to delivering exceptional customer service and support.
A comprehensive explanation of BPO, its benefits, and how it can help businesses streamline operations and improve efficiency.
Discover the top customer service trends that SaaS companies should expect in 2025.
Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.
Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.
A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment
Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry
Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons
Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.
Empower our team to innovate and deliver beyond client expectations.