An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.
Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.
Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Seasonal surges are always exciting for businesses — you can look forward to increased sales and extra opportunities to boost brand awareness.
Discover the inner workings of Business Process Outsourcing (BPO) and gain a clear understanding of how it streamlines operations, enhances efficiency, and drives business growth.
Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.
An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.
The top 3 advantages of outsourcing operations for businesses, including cost savings, increased efficiency, and access to specialized expertise, offering valuable insights for organizations considering outsourcing as a strategic decision.
Insights and considerations to help businesses determine if offshore outsourcing is a suitable solution for their specific needs and goals.
Celebrate the recognition and achievement of the company in receiving the prestigious Clutch Award, highlighting their excellence in providing voice services and call center solutions.
It’s been a year of record-setting consolidation in the BPO industry.
Concentrix acquired Paris-based Webhelp, creating a $9.8 billion behemoth that could bring in around a thousand new clients and boasting 440,000 employees.
Empower our team to innovate and deliver beyond client expectations.
