24/7 Customer Support with Peak Support Excellent technical support is vital for keeping your customers happy and productive using your product or software. However, your tech support infrastructure might... read more →
Customer service and support will always be important. Ensuring your company is closing sales is probably the top priority, but everything that happens before and after a sale is important,... read more →
By now, it’s treated as an established fact: large companies are bad at innovation, small companies are good at it. But that’s not exactly true. The innovation divide isn’t based... read more →
We all know growth can be a challenge. You need to create new systems, hire new people, invest in new technology. But there is one area that many CEOs neglect... read more →
The holidays are coming, and for many companies, that means a surge in sales. That means you need to grow your customer service team before the holidays hit in full... read more →
Let’s say you need more customer support reps. A business process outsourcing firm (BPO) can provide them. But signing a contract is only the first step—you need a strong process... read more →
Mark, or Marky as he's most commonly referred to by his friends and coworkers, is a fun-loving and very supportive team lead. Mark has been with Peak Support for almost... read more →
Remaining calm under pressure is a critical skill in business and, I recently learned, in striped bass fishing. In fact, the ability to manage high-stress situations is one of the primary... read more →
Today, more and more people are seeing the benefits of working from home. In 2017, remote work was the fourth most popular job search term used by people looking for... read more →