-
Services
-
Locations
- Philippines
- United States
- Colombia
- Eastern Europe
Locations -
Industries
-
Resources
- E-Books
- Blog
- Case Studies
Resources - About Us
- Careers
Software & Technology
Customer experience is a differentiator for software and technology companies—when it’s done right. Find the expertise and flexibility your organization needs, whether you’re a high growth startup or an established enterprise.
Enterprise Capabilities. Startup Mindset.
Software and technology companies move lightning fast. When your company pivots on a dime, you need a customer service and technical support team that can match your speed. Our experience, recruiting advantage, and scalable offerings enable us to adapt seamlessly to your existing structure and workflows.
Building scalable tech support for a logistics company
Advent eModal provides trucker and cargo owners with the real-time data they need to monitor freight as it moves through the supply chain. But their internal team couldn’t keep up with support requests. Learn how Peak Support launched Tier 1 and Tier 2 tech support teams, helping them achieve a 15-minute response time and 85% to 92% CSAT.
We hire the best agents
If you need specialized technical expertise, we’ve got you covered. Our agents come to us with an average of 8 years of experience – compared with 1 to 3 years at most BPOs. We attract the best agents because of our exceptional reputation, our Glassdoor rating (the best in the industry!), and our remote model.
Why Us?
Exceptional
company culture
The best work happens when people love what they do (and who they do it with). That’s why we’ve invested so much in our team. Over 95% of our team members agree that Peak Support is a great place to work—and their high engagement leads to better outcomes for you.
Client-centric
approach
Outsourcing is a partnership, and we’re devoted to your success. We’ll bring our vast wealth of experience, but we’ll also take the time to get to know your business inside and out. And we guarantee that you’ll find us easier to work with than any company you’ve ever encountered.
High-touch
management
We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.
Let us help you scale
We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500.
Contact Peak Support, and rest assured that everything’s under control.
Our Services
Customer Service
From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.
Technical Support
SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Back-Office Services
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Unlock more growth
Partnering with our global teams—located in the USA, Columbia, Eastern Europe, and the Philippines—is the best way to unlock the next stage of growth. We can launch a new outsourced team within weeks, and our experience helping dozens of high-growth companies scale means you’ll see results fast.
Ready to chat with us?
Outsourcing with the right partner can supercharge your growth and improve your bottom line. Learn more about how outsourcing your technical support to Peak Support can drive positive outcomes across the board—for both your customers and your business.
