Join the Team

Monica Isidro, Peak Support Team Lead

“In the beginning, my team had three team members. Now, we have grown to a solid headcount of 30. This company gave me the opportunity to grow in my career, which I never thought possible in a work-from-home position. I was given a lead position by the end of my first year. All my effort and continuous hard work have all been worth it. I’m in a stable company, which is not only a group of employees working together, but a family that cares, and with a boss that is simply THE BEST”

Monica, Peak Support Team Lead

We are always looking for experienced, committed individuals to join our team. We offer an exceptional work environment, excellent training, and opportunities for professional development. Explore our openings below and apply today to launch your career at Peak Support.

To apply, fill out our online application or email careers@peaksupport.io.

Current Openings

Peak Support is currently looking for team members in the Philippines and the U.S. Please review our openings below. If you don’t see the right fit, but you’re interested in Peak Support, please email us a resume and a cover letter describing your career goals.

Head of Information Security - United States

Peak Support, a rapidly growing outsourcing firm, is seeking a Head of Information Security to oversee and grow our security function. This position could be based in the Philippines or the U.S. 

Peak Support manages customer service and back office teams for high-growth companies.  Founded in 2015, we are growing 80%/year and have more than 800 team members in the Philippines and the U.S. In 2021, we made the Inc. 5000 list of the fastest-growing private companies in the U.S., were runner up for Best Large Contact Center at the ICMI Awards, and received numerous awards from Clutch for our work globally and regionally.  

Keeping our clients’ data secure is our top priority.  

The Director of Information Security will build and manage our information security function. In the first six months, they will oversee the completion of our ISO 27001 certification process and begin the PCI certification process. They will be supported by a consulting CISO, as well as one direct report, an Information Security Manager, with the option to hire additional staff.  

Peak Support operates in the Philippines and the U.S., so the person will need to become familiar with security regulations in both geographies, as well as international security laws as applicable (e.g. GDPR).  

Why Peak Support? 

If you want to work for high-growth companies, Peak Support is the place to be. Our clients include early-stage startups, unicorns with $1B+ valuations, and old-line companies re-imagining themselves. We have been profitable from day one and we are proud that most of our growth has come from referrals.  

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We are certified as a Great Place to Work and welcome you to read our employees’ reviews on Facebook. You can review our mission, vision and core values here. 

Peak Support is actively working to create a diverse, equitable and inclusive company. You can read our response letter about Black Lives Matter here. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. We would be happy to share the results of our first Workplace Culture & DEI survey with applicants. 

Work from Home PLUS 

Peak Support has a small headquarters office in Cambridge, MA, but 99% of our team members work from home, so we can hire the best talent, regardless of location. We offer all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.  

 Peak Support has been remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When it’s safe, we get together in person. We believe that building offline relationships is critical to successful online work. 

 Duties and Responsibilities  

  • Set enterprise-wise vision, strategy, and roadmap for information security 
  • Develop information security policies, standards and guidelines in line with recognized international standards such as ISO27001 and PCI 
  • Establish and operate the information security infrastructure and toolset 
  • Drive regular identification and remediation of vulnerabilities 
  • Identify critical assets and ensure tiered risk-based protection across the footprint 
  • Ensure that security processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation. 
  • Implement and manage information and cyber security management status reporting, metrics, and benchmarks. 
  • Strategically develop and manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization 
  • Monitor Peak Support’s compliance with the Philippines Data Privacy Act, issuances and guidelines by the Philippines National Privacy Commission (NPC).   
  • Serve as a contact person of government entities and private individuals relating to all concerning data privacy and security issues or concerns.   
  • Inform, advice, and issue recommendations to Peak Support and its management relating to its data processing activities 
  • Check for compliance of 3rd party service providers of whom uses the data of the organization and its customers as well as any relative Data Sharing Agreement and other contractual obligations.   
  • Conduct Privacy Impact Assessments with regard to the organization’s internal systems as well as its products and services.   
  • Handle questions and complaints addressed to the organization from the data subjects relating to their information being held by the organization.   
  • Prepare and create an incident management system and submission of relevant documents to the NPC in the event of a suspected or actual data breach. 

 Qualifications 

  • Bachelor’s Degree in computer science/Business Administration/Information Technology or related field. 
  • Relevant industry certifications (CISSP, CISM, CISA). 
  • Experience building an information security function at a small or medium-sized company is preferred 
  • Knowledge and skill in applying data privacy or data protection guidelines. 
  • 5 years managing IT, information security, or risk teams with a record of success indicated by career advancement. 
  • Strong communication skills 
  • Strong familiarity with relevant information security frameworks (ISO27001, NIST, CIS 20). 
  • Must be a critical thinker and analytical 
  • Superior organizational skills and attention to details 
  • Team player who works productively with a wide range of people 

Please apply at the link below.

Apply Now

Accounting Associate - Philippines

The Accounting Associate will provide integral support to the Accounting and Finance Team by helping the Accounting Manager in maintaining the accounting books of two (2) entities following the applicable accounting standards. The said candidate is responsible for the timely bookkeeping of entries, proper maintenance of balance sheet and profit or loss schedules, and ensures that the financial statements are devoid of any material misstatements whether due to error or fraud. He/she will also assist the Accounting Manager during internal and external audits that concern the accounting records of both entities. He/she is also expected to be updated on the latest matters affecting the accounting compliances of both entities and is conversant with existing standards and principles. Lastly, the candidate is expected to be open to new roles and tasks which may be assigned to him/her. 

Mandatory Qualifications: 

  • Candidate must be a CPA 
  • At least 2 years of rigid working experience in the same capacity as applied for (i.e. general ledger experience) 
  • With thorough knowledge on the current applicable accounting standards  
  • Knows how to properly maintain balance sheet and income statement schedules 
  • Meticulous attention to details 
  • Good analytical skills 
  • Ability to work efficiently without close supervision 

Preferred Qualifications: 

  • Can interpret and apply new accounting standards 
  • Has experience preparing financial statements 
  • Has experience working under a BPO’s accounting shared services 
  • Has experience in internal and external audits 
  • Strong verbal and written English skill 
  • Proficiency in Microsoft Excel and Google Sheet 

Please apply at the link below.

Apply Now

Quality Assurance Analyst - Philippines

Peak Support is a customer service and business process outsourcing company. We are seeking a Quality Assurance Analyst from the Philippines to join one of our phone support accounts. 

Candidates must possess: 

  • Reliable and flexible to changing work schedules (working mostly AM PST) 
  • If you are from other projects, you must be willing to be moved and have the skills for this phone Support account.   
  • Great communication skills 
  • Great eye for detail 
  • Average proficiency with Google sheets/Microsoft Excel 
  • Good background/experience in Quality Assurance 

Your role as a QA Analyst includes (but not limited to) the following: 

  • Audit calls and tickets 
  • Coach team members based on call/ticket audits (weekly) 
  • Analyze call and ticket drivers to help in improving the overall process that will drive CES (CSAT) 
  • Work with the project leads in coaching and development 
  • Send weekly audit reports 
  • Hold QA calibrations with the leads (weekly/bi-weekly)

Technical Requirements: 

  • Good computer setup with Chrome browser 
  • minimum of 8gb RAM 
  • Windows 10 OS 
  • minimum processor:  i5 4th Generation, AMD A8 5000 series, or higher 
  • Stable high-speed internet connection (at least 10-20 Mbps) 
  • Centralized device management software to be installed 
  • A stable power supply in your area   
  • Noise cancellation headset 
  • Skype account 

Please apply at the link below.

Apply Now

Business Analyst - Philippines

Peak Support, an award-winning and rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking Business Analysts from PH to join our team and work in a high-growth environment.

You will be working full-time with a team of 6 BAs (and growing!) and with members of our Operations and Support Team to create reports and provide actionable insights through data analysis.

We need a Business Analyst Associate with vast experience in the following disciplines:

  • Business Process Analysis
  • Documentation of Requirements
  • Dashboard Creation
  • Business Case Presentation

Required Skills include: 

  • MS Excel & MS PowerPoint
  • Power Query/Power Pivot
  • Fluency in English
  • Basic understanding of database theories and tables

Additional desired skills include: 

  • Scheduling and Forecasting
  • Salesforce reports experience
  • Creating/Modifying Salesforce Reports (Classic & Lightning)
  • Zendesk Report Creation (Including MAQLs)
  • MS PowerApps
  • MS Power Automate
  • Solving Models

Technical requirements include:  

  • Good computer setup with Chrome browser
  • legitimate Windows 10 OS
  • minimum of 16GB RAM
  • minimum processor: Intel: i3 7th gen, Intel: i5 4th gen, AMD: A8 – 5000 series and higher, AMD Ryzen 3 series – 2200 G and higher
  • Stable high-speed wired internet connection (at least 10-20Mbps)
  • Install a centralized device management software (company provided) to your computer for account security purposes
  • A stable power supply in your area
  • Noise cancellation headset
  • Skype account

Please apply at the link below.

Apply Now

Trainer - Philippines

Peak Support, a rapidly growing outsourcing firm serving some of today’s most innovative companies, is seeking exceptional Communication/Product Trainer to join our growing team. 
 
Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we now have approximately 400 team members in the Philippines and the U.S. 
 
Why Peak Support? 
 
If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that nearly 100% of our clients have come from referrals. 
 
We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. 
 
Peak Support is actively working to create a diverse, equitable, and inclusive company. You can read our response letter about Black Lives Matter here: (link removed). Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status. 
 
Work from Home PLUS 
 
Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. 
 
Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When it’s safe, we get together in person. We host an annual summit that brings together all of our Philippines team members, as well as regional meetups. We believe that building offline relationships is critical to successful online work. 
 
Required skills include: 
-Excellent English language skills (native-level) in written and oral communication 
-Experience in the theory and practice of teaching ESL to adult learners 
-Experience in the theory and practice of online education 
-Experience in product training 
-Substantial experience and knowledge of curriculum design 
-Keen attention to detail 
 
Desired skills include: 
-Academic background or certifications in adult education, online education, and/or ESL 
 
Technical requirements include: 
– Good computer setup with Chrome browser 
– legitimate Windows 10 OS 
– minimum of 8gb RAM 
– minimum processor: Intel: i3 7th gen, Intel: i5 4th gen, AMD: A8 – 5000 series and higher, AMD Ryzen 3 series – 2200 G and higher 
– Stable high-speed wired internet connection (at least 10-20Mbps) 
– Install a centralized device management software (company provided) to your computer for account security purposes 
– A stable power supply in your area 
– Noise cancellation headset 
– Skype account 
– Security clearance required 

Please apply at the link below.

Apply Now

Community Support Agent - United States

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.

As a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users. Your role is vital to ensuring that the platform remains safe and welcoming to all users. This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news.

If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you!

Responsibilities:

  • Respond to contacts from members in a timely and constructive manner
  • Review member reported content and assess for policy compliance
  • Interpret and enforce community standards and policies
  • Investigate and mediate disputes between users to help both parties reach a positive outcome
  • Educate members on community guidelines
  • Stay knowledgeable and up to date on all current events

Requirements:

  • High level of empathy
  • Excellent communication skills
  • Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
  • Experience with positioning sensitive issues and handling escalations through to resolution
  • Desirable: Previous experience working as a part of a customer service team or in a contact center environment

Pay Rate: $14 – $18/hr

To apply for this position, please submit a resume and a cover letter that explains why you are a good fit for this role. Applications without a cover letter will not be considered.

ABOUT PEAK SUPPORT

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth.

We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Information Security and Data Privacy Lead - Philippines

Peak Support is a customer service and business process outsourcing company. We are currently hiring for an Information Security and Data Privacy Analyst from the Philippines who will be responsible to support tasks and activities related to the oversight of data protection strategy and implementation by personal information controllers (PIC) and personal information processors (PIP) as well as compliance with the DPA, its Implementing Rules and Regulations, related issuances of the National Privacy Commission (NPC), and other applicable laws and regulations pertaining to data privacy and security such as GDPR.

DUTIES & RESPONSIBILITIES

– Implement and manage information and cyber security management status reporting, metrics, and benchmarks.

– Design, create and deliver information security and privacy training modules.

– Conduct Privacy Impact Assessments regarding the organization’s internal systems as well as its products and services.

– Monitor Peak Support’s compliance with the Data Privacy Act, issuances and guidelines by the National Privacy Commission.

– Strategically develop and manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization

QUALIFICATIONS

– Bachelor’s Degree in computer science/Business Administration/Information Technology or any related field.

– Knowledge and skill in applying data privacy or data protection guidelines.

– Experience in creating data flow diagrams, flowcharts and other technical documentations.

– Can design and deliver training materials

Basic familiarity with relevant information security and privacy frameworks is a plus (ISO27001, NIST, GDPR).

– Proficient in MS Office Application (Excel, Word, PowerPoint)

– Must be a critical thinker and analytical

– Team player who works productively with a wide range of people

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Email/Chat - Philippines

We are currently hiring Customer Service Representatives specializing in email and chat support.

Required skills:

    • Strong verbal and written English skills
    • Someone who enjoys working with others on a team
    • Significant experience in email/chat customer support
    • Research-oriented and process-oriented
    • Can work with minimal supervision
  • Above-average MS Excel skills

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Phone - Philippines

We are seeking Customer Service Representatives specializing in inbound/outbound phone support. This person should have significant experience making or receiving phone calls in a customer support environment.

Required skills:

    • Excellent phone manner
    • Fluency or near-fluency in English
  • Significant experience with inbound and/or outbound calling

Additional desired skills:

    • Experience with email and/or chat
  • Experience with inbound and/or outbound sales

Please apply at the link below. Create a 30-second audio recording describing your experience. Please share the public link (Dropbox or Vocaroo) to your recording. Send this to us along with a resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Human Resources Associate-Philippines

We are so happy to announce that we are looking for an experienced HR Associate to manage and maintain our human resources records.

In this role, you will be responsible for obtaining and recording HR information, managing the HR database, and assisting company employees with enrollment procedures and HR-related issues. You will be responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. As we gear towards being an entity this year, this position will be very vital towards this big leap.  

HR Associate Responsibilities: 

  • Provides assistance to the Human Resources Manager for the planning and effective implementation of the Company’s policies and procedures.  
  • Managing HR records including, applicant logs, and employee forms. 
  • Issuing employment contracts and verifying completion and compliance. 
  • Conducting employee orientations. 
  • Explaining employee benefits. 
  • Responding to HR-related queries within the company. 
  • Maintains manager and employee confidence by keeping human resources information confidential. 
  • Assisting with the distribution of training material and policy roll-outs 
  • Ensure adherence to all company policies, processes, procedures and ensure compliance with the company’s management system. 
  • Perform other productive tasks and roles related to the business needs.  

HR Associate Requirements: 

  • Bachelor’s degree in Human Resources, Business, or related field. 
  • Previous experience working in Human Resources. 
  • Highly proficient with Word, Excel, and Outlook 
  • Exceptional communication and interpersonal skills. 
  • Ability to maintain employee confidentiality. 
  • Superior attention to detail 
  • Friendly and professional demeanor. 
  • Good organizational skills. 
  • Advanced knowledge of Labor Law.  
  • Attentiveness and honesty. 

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now
Networking-Group| Peaksupport
1000
Total Peak Support Team Members
Annual Growth Stats
467
Percent Annual Growth for 2020 and 2021
Customer Support| Peaksupport
88
% of Team Who Rated Their Satisfaction With Peak Support as a 9 or 10

Peak Support Summit 

Top