Join the Team

Monica Isidro, Peak Support Team Lead

“In the beginning, my team had three team members. Now, we have grown to a solid headcount of 30. This company gave me the opportunity to grow in my career, which I never thought possible in a work-from-home position. I was given a lead position by the end of my first year. All my effort and continuous hard work have all been worth it. I’m in a stable company, which is not only a group of employees working together, but a family that cares, and with a boss that is simply THE BEST”

Monica, Peak Support Team Lead

We are always looking for experienced, committed individuals to join our team. We offer an exceptional work environment, excellent training, and opportunities for professional development. Explore our openings below and apply today to launch your career at Peak Support.

To apply, fill out our online application or email careers@peaksupport.io.

Current Openings

Peak Support is currently looking for team members in the Philippines and the U.S. Please review our openings below. If you don’t see the right fit, but you’re interested in Peak Support, please email us a resume and a cover letter describing your career goals.

Community Support Agent - United States

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.

As a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users. Your role is vital to ensuring that the platform remains safe and welcoming to all users. This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news.

If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you!

Responsibilities:

  • Respond to contacts from members in a timely and constructive manner
  • Review member reported content and assess for policy compliance
  • Interpret and enforce community standards and policies
  • Investigate and mediate disputes between users to help both parties reach a positive outcome
  • Educate members on community guidelines
  • Stay knowledgeable and up to date on all current events

Requirements:

  • High level of empathy
  • Excellent communication skills
  • Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
  • Experience with positioning sensitive issues and handling escalations through to resolution
  • Desirable: Previous experience working as a part of a customer service team or in a contact center environment

Pay Rate: $14 – $18/hr

To apply for this position, please submit a resume and a cover letter that explains why you are a good fit for this role. Applications without a cover letter will not be considered.

ABOUT PEAK SUPPORT

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth.

We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Human Resources Associate-Philippines

We are so happy to announce that we are looking for an experienced HR Associate to manage and maintain our human resources records.

In this role, you will be responsible for obtaining and recording HR information, managing the HR database, and assisting company employees with enrollment procedures and HR-related issues. You will be responsible for ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. As we gear towards being an entity this year, this position will be very vital towards this big leap.  

HR Associate Responsibilities: 

  • Provides assistance to the Human Resources Manager for the planning and effective implementation of the Company’s policies and procedures.  
  • Managing HR records including, applicant logs, and employee forms. 
  • Issuing employment contracts and verifying completion and compliance. 
  • Conducting employee orientations. 
  • Explaining employee benefits. 
  • Responding to HR-related queries within the company. 
  • Maintains manager and employee confidence by keeping human resources information confidential. 
  • Assisting with the distribution of training material and policy roll-outs 
  • Ensure adherence to all company policies, processes, procedures and ensure compliance with the company’s management system. 
  • Perform other productive tasks and roles related to the business needs.  

HR Associate Requirements: 

  • Bachelor’s degree in Human Resources, Business, or related field. 
  • Previous experience working in Human Resources. 
  • Highly proficient with Word, Excel, and Outlook 
  • Exceptional communication and interpersonal skills. 
  • Ability to maintain employee confidentiality. 
  • Superior attention to detail 
  • Friendly and professional demeanor. 
  • Good organizational skills. 
  • Advanced knowledge of Labor Law.  
  • Attentiveness and honesty. 

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Information Security and Data Privacy Analyst-Philippines

Peak Support is a customer service and business process outsourcing company. We are currently hiring for an Information Security and Data Privacy Analyst from the Philippines who will be responsible to support tasks and activities related to the oversight of data protection strategy and implementation by personal information controllers (PIC) and personal information processors (PIP) as well as compliance with the DPA, its Implementing Rules and Regulations, related issuances of the National Privacy Commission (NPC), and other applicable laws and regulations pertaining to data privacy and security such as GDPR.

DUTIES & RESPONSIBILITIES

– Implement and manage information and cyber security management status reporting, metrics, and benchmarks.

– Design, create and deliver information security and privacy training modules.

– Conduct Privacy Impact Assessments regarding the organization’s internal systems as well as its products and services.

– Monitor Peak Support’s compliance with the Data Privacy Act, issuances and guidelines by the National Privacy Commission.

– Strategically develop and manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization

QUALIFICATIONS

– Bachelor’s Degree in computer science/Business Administration/Information Technology or any related field.

– Knowledge and skill in applying data privacy or data protection guidelines.

– Experience in creating data flow diagrams, flowcharts and other technical documentations.

– Can design and deliver training materials

Basic familiarity with relevant information security and privacy frameworks is a plus (ISO27001, NIST, GDPR).

– Proficient in MS Office Application (Excel, Word, PowerPoint)

– Must be a critical thinker and analytical

– Team player who works productively with a wide range of people

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Email/Chat - Philippines

We are currently hiring Customer Service Representatives specializing in email and chat support.

Required skills:

    • Strong verbal and written English skills
    • Someone who enjoys working with others on a team
    • Significant experience in email/chat customer support
    • Research-oriented and process-oriented
    • Can work with minimal supervision
  • Above-average MS Excel skills

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Phone - Philippines

We are seeking Customer Service Representatives specializing in inbound/outbound phone support. This person should have significant experience making or receiving phone calls in a customer support environment.

Required skills:

    • Excellent phone manner
    • Fluency or near-fluency in English
  • Significant experience with inbound and/or outbound calling

Additional desired skills:

    • Experience with email and/or chat
  • Experience with inbound and/or outbound sales

Please apply at the link below. Create a 30-second audio recording describing your experience. Please share the public link (Dropbox or Vocaroo) to your recording. Send this to us along with a resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now
Networking-Group| Peaksupport
678
Total Peak Support Team Members
Annual Growth Stats
61
Percent Annual Growth for 2017 and 2018
Customer Support| Peaksupport
76
% of Team Who Rated Their Satisfaction With Peak Support as a 9 or 10

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