24/7 Customer Support with Peak Support
Excellent technical support is vital for keeping your customers happy and productive using your product or software.
However, your tech support infrastructure might not be ready if you’re experiencing rapid business growth. More growth leads to more customers, which means more issues and support tickets that need resolution.
Rather than spending weeks hiring and managing support staff yourself, it’s far easier to delegate that task to technical support outsourcing companies like Peak Support.
We can manage everything from sourcing qualified tech support staff to building your customer support team. We also ensure that our specialists know your product or software inside and out, so they can provide the best support possible.
Our outsourced tech support service covers all the major support channels such as email, chat, social media, phone, etc. As a result, we have experience with a lot of platforms your business is already using such as Zendesk and Salesforce. That way, you’ll always be available to answer customer’s queries, 24/7, anywhere in the world.
Phone is always a popular support channel for technical support. That’s why we hire both inbound and outbound specialists that speak excellent English. Our non-voice specialists for channels like chat, email, in-app messaging, and social media can adapt to your tone and voice so that it reflects your brand as much as possible.
Is It Time to Outsource Your Technical Support?
You might be asking yourself – is tech support outsourcing right for me at this time? To help you decide, here are some of the benefits you can look forward to:
- Save time and money
Working with outsourced tech support companies might look like an expense at first glance. But look closely, and you’ll find that it’s actually saving you time and money.
Hiring and managing an internal tech support staff is expensive. Not only do you need to invest in training, but you also have to shell out for equipment and workstations. Some hires might also not work out, which means spending even more time and money re-hiring and re-training replacements.
When you outsource technical support to Peak Support, you’ll get a world-class support team without going through the hassle. And we charge a flat hourly fee, which means you get your money’s worth.
- Offer amazing customer service
Technical support outsourcing gives you access to an experienced and talented team in an instant.
At Peak Support, we only hire the best professionals to work on your account. And we don’t stop there! We also continually train and invest in their professional and personal development.
The result is a fantastic customer service experience for your users that reflects well on your brand.
- Focus more on what matters
Tech support might be an essential aspect of your software business, but there’s no denying that it can be tedious and time-consuming. Handling it internally consumes manpower, resources, and funds that are best allocated elsewhere.
When you outsource technical support to Peak Support, you leave all the heavy lifting to us. That frees up your team to focus more on the critical things that drive business growth.
- Scale your business more easily
Scaling is one of the biggest challenges for any business, including expanding its tech support infrastructure. Product or software support outsourcing is one way to make the process easier.
Peak Support can adapt to your tech support requirements – whether you need to handle 100 or 10,000 tickets a day.
Our Outsourced Technical Support Services
When you work with Peak Support, you get a team of dedicated customer service experts. We pride ourselves on our skills and expertise in the following service areas:
Need prompt and professional email support? Our agents can respond quickly to your emails using your brand voice and tone.
Chat is an extremely useful tool. Peak Support knows how to use it to your advantage so you can provide people with the answers they need. Plus, we excel at turning potential customers into actual customers.
Our phone support covers both inbound and outbound calls. Plus, all of our agents speak excellent English. As a result, U.S. and European-based clients can rely on us to handle all of their customer calls.
No matter which platform you use, from Facebook to Twitter to Snapchat, we are well versed in communicating with your audience through social media. As such, we can connect with your customers when they need support the most.
The Peak Support Advantage
Peak Supports offers a unique service approach that ensures the highest level of success for our clients.
It starts with assessing your requirements, including ticket volumes, the nature of your business, and the KPI’s you need. From there, we’ll come up with a custom staffing plan for putting together a support team that fits perfectly with your organization.
Our services are also flexible. We can work with your existing support system or help you transition to a new system that fits your needs. Either way, we also create an optimized workflow and schedule to guarantee that your tech support always meets speed and quality standards.
You’ll also get a dedicated account manager. They will continually monitor and optimize your staffing, schedule, and processes to ensure you’re getting the most out of your tech support.
View our case study regarding our work with the American Exchange Group to see the Peak Support advantage in action.
Why Outsource Technical Support to Peak Support?
The biggest reason? It’s our incredible team.
You’ll get to partner with only the best and most talented customer service professionals. Our staff has over eight years of support experience at big multinational brands like Accenture and Verizon. We also have a unique hiring and mentoring system to bring out the best in our staff.
At Peak Support, you work with people who care for the success of your business as much as you do.
Ready to expand your tech support? Outsource with Peak Support today. Contact us to get a free quote on outsourcing customer service for your company.