23 Books Everyone in Customer Service Should Read
A list of recommended books that cover various aspects of customer service, offering valuable insights and knowledge for professionals in the field.
A list of recommended books that cover various aspects of customer service, offering valuable insights and knowledge for professionals in the field.
Advice on how businesses can strategically invest in customer experience to maximize customer lifetime value and drive sustainable growth.
Understand the concept of omnichannel customer service and learn practical advice on how businesses can implement a seamless and integrated customer service experience across multiple channels to enhance customer satisfaction and loyalty.
Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.
Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.
Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.
Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.
The importance of Customer Lifetime Value (CLV) as a key metric for measuring customer satisfaction and loyalty, and offers insights on how to leverage it effectively in shaping a successful CX strategy.
Guidance on effectively outsourcing customer support, including tips for selecting the right outsourcing partner and ensuring a seamless transition for enhanced customer satisfaction.
Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.
We’ve put together this review of Intercom – one of the most popular help desk ticketing software choices for startups and SaaS businesses who want to create conversational relationships and experiences for their customers.
Empowering Small Businesses with Exceptional Support: Discover how BloomNation, a software company, leveraged their exceptional support team to empower small businesses in the floral industry
