The First 90 Days for New CX Leaders
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment
A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance
Here are three compelling reasons to implement multilingual support for your SaaS business.
Here are the key qualities you should look for when building a strong SaaS technical support teams.
Here are tips to help you find and connect with potential ecommerce support agents.
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Gaming companies need to keep these proven secrets in mind for when they are recruiting and hiring great player support agents.
Tracksmith, a running company for runners by runners, celebrates the competitive spirit. With Peak Support, they scaled customer teams seamlessly when it mattered most.
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
Empower our team to innovate and deliver beyond client expectations.