Leading the CX AI Revolution
Step into the future—and discover a smarter way for streamlining operations, increasing customer happiness, and driving growth.
Launch Your CX Operation into the
Future—and Grow Faster with the AI Accelerator
We’re doing more than joining the CX AI revolution—we’re leading it. In fact, we created the industry’s only AI Accelerator program—and its specifically designed to add rocket fuel to your growth strategy.
Scale to the Summit of Customer Service Excellence—and Deliver Remarkable Experiences
The AI Accelerator program helps you optimize every aspect of your customer service operation. By using the latest developments in technology, the AI Accelerator helps you streamline operations, increase customer happiness, and drive growth across ANY CX tech environment.
Robust 360 CX Health Check
A detailed 360-degree system health check to assess existing configuration for pinpointing performance optimization opportunities and long-term costs savings.
Rapid Tech Stack Implementation
Certified experts are able to quickly implement the platforms that make the most sense for your business.
Optimization for Peak Performance
With best-practice optimizations, you can squeeze every ounce of value from your tech stack to ensure you exceed your goals.
AI-Powered Sentiment Analysis in Real-time
By using generative AI to ingest agent interactions across transcripts, support tickets, customer chats, and other channels, you can capture customer sentiment in real-time.
Natural Conversations with a Cloud-Based GenAI Chatbot
The GenAI Chat bot is AI-powered bot that uses a company’s knowledge base to answer questions accurately in a conversational tone that reflects your brand voice.
Handle More Tickets with AI Agent Assistant
Our in-browser AI Assistant reviews customer tickets and agent responses to ensure agents accurately answered all questions—and it works with any CRM.
In-Browser Robotic Process Information
Automatically generate ticket summaries, fix agent grammar, and more. The result? Greater efficiencies, faster response times, and happier customers.
Built on Technology, Powered by Expertise
You need more than people who can configure your systems—you need certified experts. That’s why the AI Accelerator program is built on the shoulders of experts who can help you maximize the impact of each technology solution. By using a combination of propietary software and best-in-class CX tools, you get world-class plaftofrm that tailored specifically for your unique business needs.
Certified CX Technologists
We have a wide range of in-house experts who are certified in the systems you want to optimize.
Zendesk Support Administrator Expert | Zendesk Explore CX Analyst Expert | Zendesk Implementation | Zendesk Foundation Support | Zendeks Guide and Self Service Messaging | Gorgias Admin Power Use (Shopify, Magento, BigCommerce) | Gorigas Working With Rules | Gorgias Product Certification | Gorgias Sales Certification | Automate Certification | Zoom ZSA/ZTSA Zoom Foundations | Zoom ZSA/ZTSA Contact Center | Zoom ZSA/ZTSA Zoom Phone | Zoom ZSA/ZTSA Zoom Virtual Agent | Zoom ZSA/ZTSA Zoom IQ for Sales | Service Hub Demo Certification | Integrating With Hubspot Foundations | Hubspot CRM Data Migration | Salesforce Certified Administrator | Salesforce Certified Advanced Administrator | Freshworks Expert Product CertificationArtifical Intelligence + Intelligent Humans = Real Results
Embark, an ecommerce company that sells pet DNA products, turned to Peak Support to optimize its chatbot. The results? The optimized platform was able to resolve 96% of chatbot engagements without human intervention while maintaing a 97% CSAT rating. See the full case study below to see how we accelerate results for our clients.
Contact Us Today—and Claim Your Place at the Top of the CX AI Movement
By partnering with us, you’re able to grow faster while lowering costs. And you get to do this why dramatically increasing customer service. Schedule a chat with one or our experts—and join the CX AI revolution today.
