We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Outsourced Customer Service & Phone Support
Premium Customer Service at an Affordable Price
Choose the Best Support Channels for Your Business
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
Scale Your Customer Service Team Quickly
Get a Team of Dedicated Customer Service Experts
Choose a Partner That Cares about Your Business
Pick the Platforms, Channels, and Services You Need
Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.
We offer a simple pricing model. We typically charge either a flat monthly fee or an hourly fee, depending on what works for the client. We have low minimums and charge no set-up fee unless you need us to build your technology systems from scratch.
Our leadership team is based in Cambridge, Massachusetts and in the Philippines. We are always available if you have questions. You’ll also have a dedicated team with an account manager who is responsible for making sure the team consistently exceeds your expectations.
With our proprietary models, we can make sure you have the optimal staffing level and schedule to meet your targets for speed, quality, and quantity. We can help you design the right processes and identify the right tech tools for your needs.
Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency.