Case Study iTouch: How a tech wearable brand provides first-class technical support.
In order to properly handle the growing number of incoming customer service tickets, American Exchange Group and their iTouch Wearables team worked with other customer support partners before becoming acquainted with Peak Support.
“The Peak Support team is really good at spotting patterns in issues and troubleshooting, which is really important with tech products. They add as much info as they can that goes to developers to solve issues.
They pay attention to detail and their work ethic is instilled in all of them.”