Trust & Safety

Keeping online communities safe is not just a business imperative — it’s key to our health and the health of our democracy. Learn how Peak Support can help with content moderation outsourcing and more.

Our Trust & Safety Services

Content Moderation Outsourcing

As social media becomes more ingrained in our lives, it’s essential to ensure online content is safe, appropriate and compliant with legal regulations. Content moderation services from Peak Support are the ideal solution. We help you:

  • Safeguard against misinformation, discrimination and hate speech.
  • Block or remove inappropriate and potentially triggering content.
  • Enforce user engagement terms and conditions and online community rules.

As a leader among content moderation companies, we provide Tier 1 and Tier 2 services from both the Philippines and the U.S. Our teams can assess flagged content based on your guidelines, make quick decisions and communicate with users when necessary.

Fraud Detection & Prevention

Trust is a vital element of delivering exceptional customer experiences, and protecting your digital assets is the first crucial step. Rising fraud costs underscore the need for robust, proactive identification and prevention approaches. We’ll partner with you to build systems and processes that stop fraud in its tracks. Our expertise extends to:

  • Discovering and stopping malicious actors.
  • Monitoring real-time and historical data.
  • Uncovering and investigating anomalies.
  • Uncovering new fraudulent activities before they impact your bottom line.
  • Identifying new ways to stop fraud before it starts.

We work with online gaming companies, social media sites and other firms to detect and prevent fraudulent behavior, protecting reputations and bottom lines alike.

Social Media Moderation

These days, every company needs to monitor their social media presence and respond to threats to their brand. The platforms won’t do it for you, but your dedicated Peak Support team will. We manage our clients’ social media presence to ensure customer engagement stays within brand guidelines through:

  • Engaging with and responding to user posts and reviews.
  • Evaluating and reviewing content for compliance with community guidelines and reporting posts in violation of those terms.
  • Filtering and removing spam.

We can build the right team for your business, regardless of its size or number of social media platforms.

We wrote the book on Trust & Safety

Trust & Safety is the cornerstone for creating a safe online environment. Click here to learn why.

Our comprehensive guide explains why Trust & Safety is important and how to do it well.

Benefits of partnering
with
Peak Support

Protecting the protectors

Safeguarding the mental health of our team members is our top priority. Here’s how we do it.

Our company culture provides a base of psychological safety — a necessary ingredient in mental health. We’re a Certified Great Place to Work and have the best Glassdoor rating in the industry.

Employees working on intense, repetitive tasks need to take breaks and relax. We build in engagement opportunities, brain breaks and, whenever possible, assign agents to diverse tasks.

We offer comprehensive health insurance and an Employee Assistance Program that provides free counseling services.

Don’t take it from us.

See what our employees and clients have to say.

Other Services

Ready to chat with us?

We’ve helped dozens of innovative companies launch and scale their back-office and customer service teams. Whatever you need to grow your business, our flexible offerings can fit. Let’s chat about how outsourcing can unlock new levels of growth for your business.