Home-Based Jobs in the Philippines & the U.S.

November 1, 2022

"Peak Support is a fundamental core of our operations."

What do you like best about Peak Support? The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! What do you dislike about Peak Support? Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. Recommendations to others considering Peak Support: My advice would be for them to go with Peak, as it helped us so much and, as well as allowed us, with limited resources, to focus time and effort on the things we needed What problems is Peak Support solving and how is that benefiting you? Peak Support is helping us provide customer excellence for a product operating on three continents, being the front-line of our support initiatives for both adopters and shelters as we facilitate and streamline pet adoptions.

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Ali M.

September 21, 2022

"Customers love our support!"

What do you like best about Peak Support? Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! What do you dislike about Peak Support? I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. What problems is Peak Support solving and how is that benefiting you? Since we use frozen shipping, Member Support is a very important part of our business success. Peak Support has been very flexible in terms of integrating Peak Support team members into our internal team via shared Slack channels and frequent video meetings. Peak Support has also been able to grow with us; we would not have been able to keep up with the pace needed of hiring and training of new Member Support team members on our own, because of our small internal team's lack of bandwidth.

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Ismail S.

September 13, 2022

"Amazing humans, scalable team and 4.9 star CS"

What do you like best about Peak Support? The way the peak support team is basically our team since they are fully integrated in our communication suite What do you dislike about Peak Support? Nothing comes to mind. We've been really happy with the team since we started in 2021. Recommendations to others considering Peak Support: Don't hesitate to talk to the PS team about how you'd like to structure your team. They are very flexible and can adapt pretty quickly to new processes and structures. What problems is Peak Support solving and how is that benefiting you? Peak support helps our members manage their subscription, deal with shipping issues and answer any questions they may have about our products.

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Garrick G.

March 31, 2021

"Phenomenal team!"

Describe the project or task Peak Support helped with: The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. What do you like best about Peak Support? Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. What do you dislike about Peak Support? Nothing! Can't recommend Peak Support highly enough! What problems is Peak Support solving and how is that benefiting you? Peak's team efficiently handles all aspects of our support function while bringing a thoughtful and empathetic approach towards the customer experience. Response from lana charlton of Peak Support Thank you so much for your feedback! We truly value our partnership and are excited to be working on more things together.

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No Name

February 25, 2021

"Working with Peak Support has been great!"

Describe the project or task Peak Support helped with: Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). What do you like best about Peak Support? Very responsive, great communication, skilled in the tasks, well-managed. What do you dislike about Peak Support? Can't think of anything really, I haven't run into any issues so far. What problems is Peak Support solving and how is that benefiting you? Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline.

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Ryan P.

February 25, 2021

"Most Thorough Support Service On The Market"

Describe the project or task Peak Support helped with: Peak Support has been an important arm of our customer service team for many years. What do you like best about Peak Support? Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. What do you dislike about Peak Support? Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. What problems is Peak Support solving and how is that benefiting you? Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze. Response from lana charlton of Peak Support Thank you so much for the feedback. It’s been a great pleasure working with everyone on your team! Your in-house team is so supportive and helps us ensure we deliver the best to your clients.

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Greg Y.

February 23, 2021

"Excellent service"

Describe the project or task Peak Support helped with: Virtually all customer support previously handled piecemeal by multiple staff. What do you like best about Peak Support? Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. What do you dislike about Peak Support? Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. What problems is Peak Support solving and how is that benefiting you? We have 12x5 support that we could not offer before, including much faster and better chat.

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No Name

February 23, 2021

"Great Support"

Describe the project or task Peak Support helped with: Peak offers lots of options in supporting our team. What do you like best about Peak Support? Peak offers high quality work and is able to jump on any task you give them. What do you dislike about Peak Support? It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. What problems is Peak Support solving and how is that benefiting you? Offers great support and willing to help out on any project that comes up.

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Aaron R.

February 23, 2021

"Unequaled professionalism, dependability and accountability."

Describe the project or task Peak Support helped with: Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. What do you like best about Peak Support? The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. What do you dislike about Peak Support? I cannot think of one thing that I dislike. What problems is Peak Support solving and how is that benefiting you? Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations.

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No Name

February 22, 2021

"Steller Assistance & Help!"

Describe the project or task Peak Support helped with: PEAK support has helped us with many services, recently, helping to support us and our new QA department. What do you like best about Peak Support? The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. What do you dislike about Peak Support? When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). What problems is Peak Support solving and how is that benefiting you? We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic.

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