Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Top Tips for Finding Great SaaS Tech Support Talent
Here are the key qualities you should look for when building a strong SaaS technical support teams.
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How to Use Customer Service Outsourcing to Grow Your Ecommerce Brand
Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.
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2024 Key Performance Indicators for Customer Service: Missed Chats 
Here are the benchmarks for the best, worst, and average x from our 2024 Customer Service KPI ebook.
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Aiming for “Wow!”: 8 Ways to Level up Your CX By Building Deeper Customer Relationships
Here are 8 ways to build deep customer connections through your customer support team.
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7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
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2024 Key Performance Indicators for Customer Service: AI Chatbot Resolution Rate 
Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.
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20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
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Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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2024 Key Performance Indicators for Customer Service: Average Chat Wait Time
Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.