Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
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How to Recruit Great Customer Support Agents
Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.
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How to Scale Your Customer Service Team for Holidays
The holiday season is a critical time for businesses, and your customer service team is at the forefront of ensuring customer satisfaction and loyalty.
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Gale Healthcare Solution Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.  
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8 Quality Assurance Tools to Keep Your Customer Service Best-in-Class
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.
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5 Ways to Automate Customer Support in Zendesk
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3 Signs Your BPO Doesn’t Want Your Business 
Read more about the 3 signs your BPO doesnt want your business and what to avoid when signing up a BPO.
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5 Great Features of Intercom for Support Teams
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
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The Critical Chatbot KPIs You Should Track in 2024
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.