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5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
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We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
Inspiring true success stories of resilience and determination from Peak Support team members.
Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.