Resources

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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2024 Key Performance Indicators for Customer Service: Average Chat Handle Time
Here are the benchmarks for the best, worst, and average Chat Handle times from our 2024 Customer Service KPI ebook.
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Aiming for “Wow!”: How to Level Up Your CX with Human-Centered Service
Here are 8 ways to build deep customer connections through your customer support team.
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2024 KPI for Customer Service: First Response Time
Here are the benchmarks for the best, worst, and average First Response Time from our 2024 Customer Service KPI ebook.
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2024 KPI for Customer Service: Average Chat Handle Time 
Here are the benchmarks for the best, worst, and average Chat Handle Times from our 2024 Customer Service KPI ebook.
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2024 KPI for Customer Service: Average Chat Handle Time
Here are the benchmarks for the best, worst, and average Chat Handle times from our 2024 Customer Service KPI ebook.
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7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
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5 Proven Secrets for Recruiting Great Player Support Agents
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20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
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Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.