Your customers deserve an incredible experience, every time they reach out for help. We build exceptional customer service and technical support teams of all sizes. Find out how.
Provide an experience that customers LOVE
With the right partner, customer service outsourcing can build your brand and set you apart from your competitors. Get expert help building the right systems, hiring the best people, and optimizing your processes. The end result? A scalable and world-class customer support team.
An outsourced ecommerce team with 97% CSAT
Learn how Wildgrain, a rapidly growing ecommerce company, has scaled their customer support team while providing an exceptional customer experience.
We’ll respond to your customers wherever they are – email, phone, chat, SMS, in-app messaging, social media and any new channels that haven’t been invented yet.
We have years of experience supporting high-tech software and hardware products. We’ll hire agents with the right skills for the job to ensure your customers get top-notch support.
We use translation technology and multilingual agents to deliver the languages you need. With a geographic footprint in Asia, Latin America, the U.S. and the EU, we can cover any language.
Tech & AI Solutions
We can optimize your existing tech stack or build you a new one. We’ll bring in AI solutions that deepen your connection with customers – rather than eliminating the human touch.
Exceptional company culture
We’re firm believers that the best work happens when people love their jobs. So we’re building the best remote company culture on the planet—and you get to reap the benefits. Over 95% of our team members agree that Peak Support is a great place to work.
Your success is our success. That means when you identify an opportunity—big or small—we jump on it. From clearing backlogged queues to moderating content to scaling efficiently, we’re here to help you wherever you need it. And we guarantee that you’ll find us easier to work with than any company you’ve ever come across before.
We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.