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How to Recruit Great Customer Support Agents
Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.
Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.
Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.
The holiday season is a critical time for businesses, and your customer service team is at the forefront of ensuring customer satisfaction and loyalty.
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.
A list of quality assurance tools that businesses can utilize to ensure exceptional customer interactions and maintain high standards of service.
Read more about the 3 signs your BPO doesnt want your business and what to avoid when signing up a BPO.
Find out why Intercom brings big benefits for both customer service agents and customers, as we share five key areas where Intercom really stands out compared to its competitors.
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
When Wally automated some of the tasks being handled by the Peak agents, the team members leveled up to take on additional work thanks to Peak Support.
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
That’s why we’re laser-focused on building the best company culture—not just in the BPO industry, but in the world. And it’s working. Over 95% of our team members agree that Peak Support is a great place to work, and we’re hard at work improving that number every day.
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