Inbound Call Centers: What Are They and Who Are They For?
An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.
2021 Team Member Survey Results
Insight from the 2021 survey conducted among team members, highlighting key trends, feedback, and areas of improvement to enhance the overall employee experience and satisfaction.
Is Recruitment Process Outsourcing Right for You?
Explore the concept of recruitment process outsourcing, its potential benefits, and key considerations to help businesses determine if this approach aligns with their hiring needs and organizational goals.
Peak Support Q&A: Trixie Martirez
Peak Support Monthly Q&A provides insights into Trixie Martinez’s personal interests, achievements, and experiences, showcasing her role as the Senior Manager for Service Delivery at Peak Support.
18 Tips to Make the Most Out of Your Trade Show Experience
A comprehensive list of practical and effective strategies to maximize the value and success of attending trade shows, providing readers with valuable insights and actionable tips for a fruitful trade show experience.
What are Customer Success Specialists?
An explanation of the role and responsibilities of customer success specialists, highlighting their importance in ensuring customer satisfaction, retention, and long-term success for businesses.
What is Customer Connection, Why It’s Important, and How to Build It
Explains the concept of customer connection, emphasizing its significance in building strong customer relationships, and provides practical strategies and tips for businesses to foster and strengthen this connection.
The Top Three Benefits of Outsourcing Operations
The top 3 advantages of outsourcing operations for businesses, including cost savings, increased efficiency, and access to specialized expertise, offering valuable insights for organizations considering outsourcing as a strategic decision.
How to Build a Call Center Staffing Model
A comprehensive guide on creating an effective staffing model for call centers, offering practical tips and strategies to optimize workforce management and ensure efficient operations.
Call Center Outsourcing: What it is and How Much it Costs
An in-depth overview of call center outsourcing, explaining its definition, benefits, and factors that influence the cost, offering valuable insights for businesses considering outsourcing their call center operations.
Peak Support Q&A: Jose Arenas
Peak Support Monthly Q&A provides insights into Jose Arenas personal interests, achievements, and experiences, showcasing his role as the Director of Operations at Peak Support.
Standard Operating Procedures: Why companies Need Them
The importance of implementing standard operating procedures in businesses, highlighting how they enhance efficiency, consistency, and productivity, ultimately leading to improved performance and success.
