8 Must-Reads on Leadership
A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.
Customer Service KPIs: Average Handle Time on Live Chat
Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.
Customer Service KPIs: Customer Satisfaction on Live Chat
Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.
Peak Support Q&A: Kaci Barker
Peak Support Monthly Q&A provides insights into Kaci Barker’s personal interests, achievements, and experiences, showcasing her role as a Team Member at Peak Support.
Increase Your Customer Service Productivity With 6 Tools and Tips
Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.
Using Facebook For Customer Service? 5 Key Things You Need To Do First
Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.
Customer Service KPIs: Average Live Chat Wait Times
The importance of tracking and optimizing average live chat wait times as a key performance indicator to enhance customer satisfaction and improve the efficiency of customer service operations.
3 Costly Customer Service Mistakes – And How To Avoid Them
Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.
Customer Support for your Small Business:How to Find the Right Partner
Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.
Eat, Sleep, Peak, Repeat: Our 2019 Summit
Highlights and key takeaways from Peak Support’s annual summit, showcasing the company’s commitment to growth, innovation, and delivering exceptional customer service.
What is BPO (Business Process Outsourcing)?
A comprehensive explanation of BPO, its benefits, and how it can help businesses streamline operations and improve efficiency.
The 1 Critical Customer Experience Metric For Your CX Strategy
The importance of Customer Lifetime Value (CLV) as a key metric for measuring customer satisfaction and loyalty, and offers insights on how to leverage it effectively in shaping a successful CX strategy.