Trust and Safety in Gaming

A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment

AI Regulation and Legislation

A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance

Building Human Connections with Customers

Essential Strategies and Best Practices for Building Human Connections with Customers

How to Outsource Customer Support in the Gaming Industry

Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry

How to Scale Customer Service Teams For The Holidays

Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons

2024 Key Performance Indicators for Customer Service: Average Phone Handle Time

Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.

Supporting Your VIP Players: 5 Strategies to Deliver an Exceptional Experience to Your VIP Customers

Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.

2024 Key Performance Indicators for Customer Service: Customer Effort Score

Improve Customer Effort Score with these helpful tips.

Going Global: Implementing Multilingual Support for Global SaaS Businesses

Here are three compelling reasons to implement multilingual support for your SaaS business.

2024 KPI for Customer Service: Average Chat Handle Time 

Here are the benchmarks for the best, worst, and average Chat Handle Times from our 2024 Customer Service KPI ebook.

Top Tips for Finding Great SaaS Tech Support Talent

Here are the key qualities you should look for when building a strong SaaS technical support teams.

5 Tips for Recruiting Great Ecommerce Support Agents

Here are tips to help you find and connect with potential ecommerce support agents.