2024 KPI for Customer Service: Average Chat Handle Time
Here are the benchmarks for the best, worst, and average Chat Handle Times from our 2024 Customer Service KPI ebook.
Top Tips for Finding Great SaaS Tech Support Talent
Here are the key qualities you should look for when building a strong SaaS technical support teams.
5 Tips for Recruiting Great Ecommerce Support Agents
Here are tips to help you find and connect with potential ecommerce support agents.
How to Use Customer Service Outsourcing to Grow Your Ecommerce Brand
Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.
2024 Key Performance Indicators for Customer Service: Missed Chats
Here are the benchmarks for the best, worst, and average x from our 2024 Customer Service KPI ebook.
Aiming for “Wow!”: How to Level Up Your CX with Human-Centered Service
Here are 8 ways to build deep customer connections through your customer support team.
7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
2024 Key Performance Indicators for Customer Service: AI Chatbot Resolution Rate
Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.
20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
Outsourcing Customer Support for SaaS
Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
5 Proven Secrets for Recruiting Great Player Support Agents
Gaming companies need to keep these proven secrets in mind for when they are recruiting and hiring great player support agents.
