Peak Support, Author at Peak Support

7 Best Practices for Outsourcing Ecommerce Customer Service

Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.

2024 Key Performance Indicators for Customer Service: AI Chatbot Resolution Rate

Here are the benchmarks for the best, worst, and average AI Chatbot Resolution Rates from our 2024 Customer Service KPI ebook.

20 Ecommerce Customer Service Macros

A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.

Outsourcing Customer Support for SaaS

Our comprehensive ebook, Outsourcing Customer Support for SaaS, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.

Unlock the Power of Outsourcing

Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.

5 Proven Secrets for Recruiting Great Player Support Agents

Gaming companies need to keep these proven secrets in mind for when they are recruiting and hiring great player support agents.

2024 Key Performance Indicators for Customer Service: Average Chat Wait Time

Here are the benchmarks for the best, worst, and average Chat Wait Times from our 2024 Customer Service KPI ebook.

How to Recruit Great Customer Support Agents

Discover the secrets to recruiting top-tier support agents who can elevate your customer service to new heights.

Tamr Case Study

Tamr needed a fast, scalable, and secure support system to keep up with growth. With Peak Support, they achieved it.

Tracksmith Case Study

Tracksmith, a running company for runners by runners, celebrates the competitive spirit. With Peak Support, they scaled customer teams seamlessly when it mattered most.