Embark Case Study
Chatbot Optimization at Embark -How Embark achieved a 75% reduction in volume and 96% chatbot resolution rate with an optimization from Peak Support
2024 KPI for Customer Service: Full Resolution Time
Here are the benchmarks for the best, worst, and average Full Resolution Time from our 2024 Customer Service KPI ebook.
The Critical Chatbot KPIs You Should Track in 2025
We explore the critical chatbot KPIS you should track in 2024.Gartner predicts that chatbots will become the primary support channel for a quarter of all organizations by 2027.
Crafting an RFP to Outsource Customer Support
A comprehensive guide to creating a winning Request for Proposal that ensures successful outsourcing of your customer support services.
5 Ways to Use Your Customer Support Team to Drive Revenue
Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.
The ROI of Customer Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
A Complete Guide to Trust & Safety
A comprehensive guide to understanding both Trust & Safety and Content Moderation, including what they are, why they’re important, and how to do them well.
A Complete Guide to Live Chat for Customer Support
A comprehensive guide to learn why live chat should become a foundational tool in your customer support team’s daily routine
A Complete Guide to Voice of the Customer Analytics
A comprehensive guide that delves into the world of Voice of the Customer (VoC), providing you with the tools and techniques to effectively capture, analyze, and leverage customer feedback.
2024 KPI for Customer Service: Customer Satisfaction Rate
Here are the benchmarks for the best, worst, and average CSAT rates from our 2024 Customer Service KPI ebook.
Three Inspiring Stories of Success from Peak Support Team Members
Inspiring true success stories of resilience and determination from Peak Support team members.
How to Recruit Exceptional Player Support Agents
Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.