Advent eModal Case Study
Enhancing Customer Support with Peak Support: Learn how Advent eModal, a cloud-based collaboration platform for the port community, partnered with Peak Support to deliver top-notch technical customer support, ensuring seamless user experiences and satisfaction.
Wildgrain Case Study
Achieving High Customer Satisfaction with Peak Support: Discover how Wildgrain, the first bake-from-frozen subscription box for sourdough breads, artisan pastries, and fresh pasta, maintained a 97% CSAT ranking after partnering with Peak Support for their outsourced customer support team.
The Community Company Case Study
Scaling Customer Service with Peak Support: Learn how Community Company, a global community building company, successfully scaled its customer service operations by partnering with Peak Support, ensuring exceptional support for their growing community.
Public Rec Case Study
Delivering Exceptional Customer Experience with Peak Support: Discover how Public Rec, an overnight cult brand, achieved exceptional customer experience by partnering with Peak Support for their customer support needs.
American Exchange Group Case Study
Providing First-Class Technical Support with Peak Support: Learn how American Exchange Group, a tech wearable brand, delivers exceptional technical support by partnering with Peak Support.
9 Expert Tips For Managing High Call Volume
Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.
Peak Support Q&A: Karmina Evangelista
Peak Support Monthly Q&A provides insights into Karmina Evangelista personal interests, achievements, and experiences, showcasing her role as the QA Team Lead at Peak Support.
How And Why To Implement Proactive Customer Service
Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.
Peak Support Q&A: Kendra Pilapil
Peak Support Monthly Q&A provides insights into Kendra Pilapil’s personal interests, achievements, and experiences, showcasing her role as the Trainer at Peak Support
Support Metrics: Occupancy Vs Utilization
Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.
What Is Successful Call Center Performance Management?
Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.
7 Tips for Effective Call Center Quality Monitoring
The blog “7 Tips for Effective Call Center Monitoring” provides valuable insights and practical tips for implementing a successful call center monitoring program, ensuring quality assurance, and enhancing customer satisfaction.
