Peak Support Q&A: Karmina Evangelista
Peak Support Monthly Q&A provides insights into Karmina Evangelista personal interests, achievements, and experiences, showcasing her role as the QA Team Lead at Peak Support.
How And Why To Implement Proactive Customer Service
Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.
Peak Support Q&A: Kendra Pilapil
Peak Support Monthly Q&A provides insights into Kendra Pilapil’s personal interests, achievements, and experiences, showcasing her role as the Trainer at Peak Support
Support Metrics: Occupancy Vs Utilization
Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.
What Is Successful Call Center Performance Management?
Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.
7 Tips for Effective Call Center Quality Monitoring
The blog “7 Tips for Effective Call Center Monitoring” provides valuable insights and practical tips for implementing a successful call center monitoring program, ensuring quality assurance, and enhancing customer satisfaction.
What are BPO and BPM?
BPO and BPM are essential components of modern business operations, with BPO involving the outsourcing of specific tasks or processes to external service providers, while BPM focuses on optimizing and improving internal processes for increased efficiency and productivity.
Peak Support Q&A: Angeline de Leon
Peak Support Monthly Q&A provides insights into Angelina de Leon personal interests, achievements, and experiences, showcasing her role as the Service Delivery Manager at Peak Support
Insourcing vs Outsourcing: What’s the Difference?
Explore the distinctions between insourcing and outsourcing, highlighting the benefits and considerations of each approach to help businesses make informed decisions about their operational needs.
The First 90 Days for New CX Leaders
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
Probing Questions Can Help Your Customer Support
Explore the power of asking effective probing questions in customer support interactions, providing practical tips and strategies to enhance problem-solving, understanding, and overall customer satisfaction.
A Guide to Reducing Hold & Chat Wait Times
A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.
