Recruiting and Managing Great Player Support Agents in the Age of AI

May 15 at 11 AM EST

Sign up right now!

In today's competitive gaming landscape

providing exceptional player support can be a strategic advantage. In this webinar, we’ll discuss a few points on how you can recruit, train, and manage agents who will provide an exceptional experience for your players. This is an opportunity to transform your player support to a community cornerstone that drives brand advocacy, and reduce churn. Don’t miss out on the chance to elevate your player support to the next level. 

Join us at May 15, 11:00 AM EST for a live webinar and get all your questions answered!

About the Speakers

Tony Won

Tony Won led a player support team of more than 2,000 agents at Epic Games through multiple waves of explosive growth, as Fortnite became the world’s most popular video game. Prior to Epic, he led a team of more than 300 agents at Riot Games, and built his own game development studio.

Today, as founder of Player Support, LLC, Tony travels the world helping gaming companies cultivate exceptional player support teams that not only resolve issues but also enhance the overall player experience.

Hannah Steiman

Hannah Steiman is president of Peak Support, a business process outsourcing company focused on building exceptional customer support teams for companies in gaming and other industries. Since 2017, she has helped grow Peak Support from 60 people to more than 2,000 agents in five global locations.

What We’ll Cover

In this webinar, we’ll discuss:

5 key criteria when hiring great Player Support agents

5 must-ask interview questions that most gaming organizations neglect

Why a law enforcement hiring profile is good for content moderation

How to negotiate with your software development team for resources to be spent on Player Support

3 strategies for improving culture on Player Support teams

How companies can adapt to new demands as AI handles simpler tickets

Elevate Your
Player Support

Discover how gaming companies can leverage deep insights and innovative strategies to deliver unparalleled player experiences.

Learn From
Industry Experts

Understand the unique challenges faced by gaming companies, and explore how to recruit and train agents who not only understand the technicalities but also share a genuine passion for gaming.

Sign up right now!