Ensure your players have the ultimate gaming experience by providing expert customer support around the clock.
Create Loyal Fans by Destroying All Their Barriers
From responding to everyday issues, such as losing a game due to a server disconnect, to identifying complex patterns of fraudulent users in a system, our experienced team can help you provide the expert customer support that your gamers demand and expect.
24/7 Support Wherever Your Players Are
Whether it’s email, live chat, phone, or on social networks, we’ll meet your gamers where they need. Keeping your players happy and immersed in your game by quickly responding and solving their issues is our top priority.
We Ensure the Best Gaming Experience
for Your Players
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Quality service, no matter how high your ticket volume is
A dedicated, fully remote customer service team
Affordable back-office order processing
Top-notch expertise on all gaming platforms
Packaging and shipping prizes and products
Quality Assurance
Reps Seasoned in E-Sports and Gaming
Our expert agents have experience handling every ticket type:
- Tier 1 and Tier 2 support
- Technical issues with games or gaming apps
- Refunds
- Redeeming prizes
- Flagging fraud and suspicious activity
- …. and much more
We Are Dedicated to Learning Your Brand, Product, and Culture
Our highly-skilled support agents understand gamers and speak their language. Our goal is to be an extension of your in-house team and elevate customer service from being a cost center to a potential revenue generator. Not only will we spend time learning your products hands-on, but we are committed to learning your brand and company culture.
Quality Assurance for Driving Customer Satisfaction and Product Innovation
We can use QA tools like MaestroQA or implement our own proprietary quality assurance tool. Depending on your needs, our QA analysts can audit a subset of tickets or all the tickets produced by our agents. Not only does this ensure continuous customer satisfaction, but QA also helps to provide valuable feedback for your product development team.
We Can Take Care Of The Fulfillment Side, Too
Our fully remote team can package and ship physical prizes anywhere in the world. Whether you’d like to send out certificates, stickers, or larger prizes, we will make sure your players’ rewards are handled correctly, expertly packaged, and shipped on time.
Case Study iTouch: How a tech wearable brand provides first-class technical support
In order to properly handle the growing number of incoming customer service tickets, American Exchange Group and their iTouch wearables customer success team needed a partner who could scale quickly and handle technical issues.
Read American Exchange Group’s story ›Hear What Our Clients Have to Say
The Peak Support team is really good at spotting patterns in issues and troubleshooting, which is really important with tech products. They add as much info as they can that goes to developers to solve issues. They pay attention to detail and their work ethic is instilled in all of them”
Greg Sanchez
Head Of Customer Experience, American Exchange Group (iTouch)
Contact Us For More Information
Are you looking to scale your e-sports or gaming company? We’re always eager to work with companies that share our passion for growth. Whether you’d like to request a quote or simply learn more about Peak Support, fill out the form below and we promise to get back to you within two business days.