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Gaming
Give your players the ultimate gaming experience by providing the support they need — wherever and whenever they need it.
Win the real boss fight
The greatest gameplay experience in the world doesn't matter when everything starts glitching. From a server disconnect to download issues, our expert team members are the best way to level up your players' experience and ensure they have the support they need around the clock. Stand out from your competition by creating an experience and community your players love with business process outsourcing (BPO) from Peak Support.
Stay ahead in an evolving landscape
The more your business scales, the more you'll need exceptional video game customer support to create the player experience you want to be known for. Peak Support grows with you and adapts to meet those changes. Confidently build the customized solution you need now. And rest assured you have an advocate you can trust for support as your brand continues to grow.
Provide exceptional support with friction-free communication
Specialized gaming customer service creates a competitive edge for your business in an ecosystem that's brimming with new communities, innovative tech and immersive environments. We have real people to make hassle-free communication possible with multilingual teams, omnichannel capabilities and round-the-clock support. Regardless of when and how they contact us or what language they speak, we make every customer experience one that wows and sets your brand apart.
We wrote the book on Trust & Safety
We are dedicated to keeping gaming communities safe and fraud-free. Check out our e-book for a step-by-step guide to building a Trust & Safety team that will keep your players safe while proactively fighting fraud.
Why Us?
Brands partner with us for gaming customer support when they care about:
Our market-leading culture lets us be selective in hiring. We only hire 1 in every 100 applicants, because we’re an employer of choice. Our agents have an average of 8 years of experience, instead of the 1-3 years you'll find at many BPOs. We back our team with a world-class QA program to deliver the planet's best customer service.
We provide your player support agents with the support you need to succeed. Our team leads work with no more than 10 agents, unlike other outsourcing partners. And our CEO picks up the phone when you call. We empower our people to focus on what matters most — the player experience — with industry-leading teams for Quality Assurance and Workforce Management (WFM).
The best company culture attracts the best talent, which equals the best player support. Peak Support is dedicated to building this ethos with a 96% CEO approval rating and Glassdoor's highest rating among BPOs. We get the industry's best and most experienced team members, and their job satisfaction creates happier, more engaged customers for your business.
Our clients say we're the most data-driven BPO in the market. Our live client dashboards and custom workforce management solutions allow you to sleep at night knowing your queue is under control and your players are receiving exceptional support. Take the guesswork out of managing a player support team and rest easy knowing you're in great hands.
How Peak Support impacts gaming and e-sports
Players are passionate about the games they love — which means loyalty and reputation are everything for gaming companies. At Peak Support, we understand the unique challenges gaming and esports companies face every day. We help growing brands create efficient support processes, build meaningful player communities and boost their online gaming customer retention rate with industry-leading customer service.
Our Services
Peak Support provides comprehensive business process
outsourcing (BPO) solutions to set your brand apart.
Get a standalone support team or a flexible supplement to your existing one. We’ll help you build an outsourced team of expert support agents within weeks.
Gaming company with a deeply technical product? Access the technical skills — whatever you need — and years of experience solving complex customer problems from an expert team of outsourced tech support agents.
We keep gaming communities safe and fraud-free with our trust and safety services. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, guaranteed.
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Make your players the main characters
Want to build a community of raving fans? Put your players at the center of everything you do. When you partner with us, you'll be amazed at how easy it is to create effortless experiences for your players — from launch day to your last build.
Ready to
chat with us?
We can help you scale your game's growth and build a loyal player community. Learn more about how outsourcing can unlock new levels of growth and profitability for your gaming or esports brand.
