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Social Media
Say hello to a better way to support your users with world-class content moderation and customer service. Our outsourced support teams for social media brands unlock new possibilities.
Enterprise Capabilities.
Startup Mindset.
To keep up with growing demands for user support and content moderation, you need an outsourcing partner who can move at the speed of the Internet. Peak Support has the agility of a startup but the capabilities to build large, scalable teams that keep pace with your business growth. And we do it with industry-leading talent that fully invests in your company's success.
Prioritize the experiences of your community members
More customer interaction happens in the digital universe than ever before. We'll keep your online communities safe with expert social media community management services. Let us know what matters to your brand - we have Tier 1 and Tier 2 experts to review flagged content. We'll ensure it aligns with your guidelines for engagement, accuracy and customer experience.
Protect your brand's reputation on the digital frontline
Social media interaction builds connections between your customers and brand. Platforms also attract malicious actors looking to damage company reputations. Our social media moderation services include reviewing feeds, photos and other content for false information, hate speech, discrimination and more. We help prevent guideline violations and preserve the goodwill and positive perception you've worked hard to create.
Why Us?
Clients choose us when they care about:
We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.
We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.
We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.
Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.
Our Services
Business process outsourcing (BPO) is a smart way to deal with rapidly changing markets and disruption in the social media industry. Peak Support is here to help.
From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.
SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
We Put
People First
We protect your users, while also protecting the well-being and mental health of our moderators with a full benefits package, an exceptional company culture, and free counseling. And our remote model ensures we can hire a diverse team – critical for ensuring accurate and unbiased content moderation.
Build for
the future
From customer service to community management outsourcing, we're a long-term growth partner for social media brands.
Ready to
chat with us?
We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500. Whether you’re launching a new team or expanding to 24/7 service, we can help.
