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Software & Technology
Customer experience is a differentiator for software and technology companies — when it’s done right. Find the expertise and flexibility your organization needs, whether you’re a high-growth startup or an established enterprise.
Enterprise Capabilities.
Startup Mindset.
Software and technology companies move lightning-fast. When your company pivots on a dime, you need a customer service and technical support team that can match your speed. Our experience, recruiting advantage and scalable offerings enable us to adapt seamlessly to your existing structure and workflows. Peak Support is the industry-leading business process outsourcer (BPO) for innovators on the cutting edge of SaaS and technology.
Benefits of partnering with Peak Support
Swift technical support that resolves frustrations
Delayed support and frustration are leading causes of customer churn. Let us resolve these with responsive technology and SaaS customer service that solves your users' complex issues. We'll use those interactions to build customer loyalty via experienced agents who know your product or service inside and out. Exceptional service continues even as you make changes and updates, so your customers always have tech support they can count on.
Customer-centric approaches for service your way
Peak Support is your expert partner for creating exceptional customer experiences that set your brand apart, whether you need enterprise-level or startup customer service. We'll help you build diverse, multilingual teams to provide support that eliminates communication barriers. We'll also work with you to design omnichannel solutions that let your users get help no matter which method they prefer, from chat to phone, email and social media.
Industry-leading security for peace of mind
Your customers' trust is a cornerstone of your business, which means data security, accessibility and integrity are vital. Peak Support is PCI and HIPAA certified, GDPR compliant and SOC 2 certified. We also have the industry's highest BitSight score among BPOs for SaaS and technology companies. Plus, we continue to invest in solutions that stay ahead of malicious actors, so your company can do the same.
Building scalable tech support for a logistics company
Advent eModal provides truckers and cargo owners with the real-time data they need to monitor freight as it moves through the supply chain. But their internal team couldn’t keep up with support requests. Learn how Peak Support launched Tier 1 and Tier 2 tech support teams, helping them achieve a 15-minute response time and 85% to 90% CSAT.
We hire the
best agents
If you need specialized technical expertise, we’ve got you covered. Our agents come to us with an average of 8 years of experience – compared with 1 to 3 years at most BPOs. We attract the best agents because of our exceptional reputation, our Glassdoor rating (the best in the industry!) and our remote model.
Why Us?
Software and technology pioneers choose us when they care about:
As an employer of choice, we only hire 1 in every 100 applicants. Our agents join us with an average of 8 years of experience — much more than the 1 to 3 years at most BPOs. Combine that with our world-class QA program, and you get the highest quality customer service on the planet.
We’re the most flexible partner for SaaS and technology BPO services and are here to help when you need it. Whether it's for unusual requests, specialized roles or high levels of client involvement, we guarantee you’ll find us easier to work with than any company you’ve ever encountered.
We have the industry's best company culture, with the highest Glassdoor rating of any BPO and a 96% CEO approval rating. As a result, we get the best, most experienced agents for your account. And they’re happy to come to work each day, which directly translates into service quality.
Clients call us the most data-driven BPO. With live dashboards and custom workforce solutions, you can rest easy knowing your queue is managed and your customers are well-supported. Remove the guesswork from tech and software support—you're in great hands with us.
Let us help
you scale
We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500.
Contact Peak Support, and rest assured that everything’s under control.
Our Services
Business process outsourcing (BPO) is a smart way to deal with rapidly changing markets and disruption in the Software and Technology. Peak Support is here to help.
Customer Service
Whether it’s a standalone support team or a flexible supplement to your in-house one, you can outsource service to our expert support agents within weeks.
Technical Support
SaaS or tech company with a deeply technical product? Outsourcing with us ensures you get technical skills — whatever you need — and years of experience solving complex customer problems.
Trust & Safety
Outsourced trust and safety services from Peak Support keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust our experts.
Back-Office Services
Give our experts the responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, guaranteed.
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Unlock
more growth
Partnering with our global teams across five strategic locations is the best way to unlock the next stage of growth. We can launch a new outsourced team within weeks, and our experience helping dozens of high-growth companies scale means you’ll see results fast.
Ready to
chat with us?
Outsourcing with the right partner can supercharge your growth and improve your bottom line. Learn more about how outsourcing your technical support to Peak Support can drive positive outcomes across the board—for both your customers and your business.
