We might not have a crystal ball at Peak Support, but we do have our fingers on the pulse when it comes to customer experience.
We’ve collected a list of the top 10 startups doing exciting things in the support space. And we think you’re going to find it interesting.
These CX startups are tackling big problems, pioneering approaches, raising eyebrows, and showing serious growth potential in 2025—and beyond.
Voice of the Customer startups for actionable customer feedback
The sheer number of startups developing feedback analysis automation makes it clear that this will be a major focus area for companies next year.
Analyzing thousands of customer comments or support tickets can be overwhelming as companies scale. With the dawn of AI, this has become much more accessible.
These platforms don’t just analyze feedback—they highlight trends, pinpoint areas for improvement, and deliver actionable insights.
Founded in: 2023
Why it’s on the list: Qvasa is a seed-stage startup doing one thing well. It closes gaps in Zendesk Explore to identify trends you didn’t even know about.
Designed for a quick setup in under 10 minutes, Qvasa delivers real-time trend detection, automated AI tagging, and threshold alerting via email or Slack, and helping teams respond to issues instantly. Zendesk Explore is often not the best tool for real-time dashboards, so Qvasa closes that gap.
Qvasa also offers features like threshold alerting, which will alert you via email or Slack when issues trend upwards—and it can provide a more detailed AI analytics on your bot’s performance along with the biggest drivers of dissatisfaction.
What’s especially helpful about Qvasa is that it can use this data to identify the biggest challenges your CS team is facing, so you can target these.
Founded in: 2022
Why it’s on the list: This innovative platform focuses on a unique challenge in the product lifecycle/ And that’sdevelopment.
Unlike tools focused on later stages, Monterey AI was founded to replace static documents with dynamic workflows. These workflows automate the generation of essential product specs, including feature ideas, key metrics, designs, and making the development process more efficient.
Features like smart tags uncover trends you might otherwise miss, while the Q&A tool lets you interact with data naturally—no coding or complex queries required.
“Monterey AI transforms product development by putting customer insights first,” says Chun Jiang, CEO. “We’re focusing on what matters most using AI: making customer feedback more actionable and valuable than ever.”
Founded in: 2021
Why it’s on the list: Unwrap.ai aims to change how businesses tackle user feedback with an AI-powered platform that doesn’t just listen—it acts.
Unwrap turns scattered customer feedback into clear action steps. Their platform helps companies prioritize product improvements and respond to negative reviews effectively, transforming unhappy customers into loyal ones.
“Our AI-powered platform automatically groups and summarizes customer feedback, surfacing actionable trends in real-time–without users needing to tell us what to look for. That means businesses can clearly understand what their customers need and build the best products, fast,” explains Ryan Millner, Co-founder and CEO.
The tool also comes with alerts, so you can get a Slack or email notification as soon as an anomaly is detected, catching issues before they grow.
Founded in: 2024
Why it’s on the list: Dolphin AI is especially good at integrating customer insights across different channels into one place.
Customer feedback often comes from very different sources. Combining feedback from support tickets, chats, surveys, and calls can be pretty complex.
Many of their customers used to rely on manual tagging as the primary source of information about contact drivers. Dolphin.ai allows them to offload this work completely and quickly. It uses natural language processing to untangle all that data and make sense of it quickly—so quickly that it can analyze over 500 data points in under 30 seconds.
AI startups using AI agents and training
Unsurprisingly, AI startups are booming in CS.
They often aim to automate many repetitive tasks agents typically handle—from responding to self-solvable tickets to performing specific actions.
Most of these startups provide tools that integrate seamlessly with existing software so companies can benefit from AI without overhauling their current processes.
Founded in: 2021
Why it’s on the list: Earlier this year, Kodif was selected to participate in the prestigious Google for Startups Accelerator: AI-First, designed to leverage AI to drive innovation and responsible growth.
Founded in 2021, Kodif is a customer support AI platform designed for budget-conscious companies that still prioritize exceptional customer service.
Kodif offers an AI agent that is easy to customize with minimal technical effort and integrates with hundreds of customer service platforms. Their setup is so personalized that it assigns an Al engineer to every client during the implementation stage to help customers maximize their services.
Beyond automation, Kodif offers an ‘Insights’ feature. “Kodif bridges the feedback loop between support tickets and other business areas, transforming customer support into a center of strategic intelligence and center of revenue,” explains Chyngyz Dzhumanazarov, Kodif’s Co-founder and CEO.
Founded in: 2023
Why it’s on the list: A recent addition to the CS AI-powered coaching scene, Solidroad.ai was founded by two ex-Intercom employees, Mark Hughes and Patrick Finlay. Its latest round was backed by big names in Irish tech, including a former Paypal exec.
Sales and support teams often struggle to deliver consistently high-quality customer interactions. Onboarding new hires is time-consuming, often with trainers and QA analysts manually reviewing only a small fraction of conversations. As a result, critical skill gaps often go unnoticed until it’s too late.
Pitched as a “flight simulator for customer facing teams,” Solidroad was founded to help support agents practice customer interactions and gain personalized feedback from an AI coach. In addition, each interaction gets scored and is provided with tailored coaching and feedback. Solidroad is a prime example of how machine learning is transforming recruitment and training methods.
Founded in: 2022
Why it’s on the list: Founded in 2022 and backed by Y Combinator, Parahelp offers a chatbot and deflection tool that requires zero engineering effort.
Highly customizable, Parahelp seamlessly integrates into existing support solutions like Intercom and Zendesk And there are plans to expand its integrations next year.
Parahelp works transparently. It identifies the steps it’s taking as it tries to solve the customer query so it’s easy to troubleshoot. It also makes it clear to customers exactly what it’s doing, which is great for building trust.
Backed by Y Combinator, one customer reported that Parahelp resolved 46% of support tickets end-to-end just seven days after implementation. With integrations like Stripe and impressive early results, Parahelp could become a CX game-changer.
Founded in: 2022
Why it’s on the list: SwiftCX offers three solutions in one. Essentially, it’s a chatbot that sends highly accurate replies, a copilot tool for agents, and an AI-driven insights solution.
Founded two years ago, SwiftCX has carved a space in the AI agent landscape.
Their approach to AI is motivated by a deep understanding of the issues many support teams face, like the perception that they mainly deal with “complaints” from a “vocal minority” of people. Their goal is to build tools that can transform that perception by streamlining operations and enabling CS teams to access the wealth of insights hidden in support tickets.
Innovative helpdesk and ticketing platform startups
Helpdesk and ticketing software are the bread and butter of customer experience.
Here are a couple of startups taking on the long-term juggernauts of Zendesk, Intercom, and other long-established software.
Founded in: 2022
Why it’s on the list: It’s one of the few startups focused on ticketing software specially designed for B2B businesses.
As email inboxes become more cluttered, B2B businesses are shifting to platforms like Slack, Microsoft Teams, and Discord for more direct customer communication. However, managing and routing these conversations effectively remains a significant challenge. Pylon aims to unify these fragmented systems into one purpose-built platform for B2B.
As an early-stage startup, Pylon streamlines and prioritizes messages from these channels, ensuring you can support your B2B customers across any channel efficiently.
Founded in: 2022
Why it’s on the list: Yetto stands out by embracing a simple yet powerful concept: your help desk should adapt to your team’s unique support style.
Yetto, founded in 2022 in New York, says it all with the tagline: “a support tool built by support professionals, for support professionals.” Co-founded by Brian Levine, former VP of Support at GitHub and Head of Support at Plaid, the help desk platform draws from years of experience managing support teams at Series A, Series B, and established SaaS startups.
It’s easy to start with Yetto. In fact, you can expand as your team and your needs grow by adding blocks.
An example is their Plug feature, which unifies conversations from other systems. For instance, tagging @github can create a new GitHub Issue with replies syncing as internal comments. By consolidating everything into one view, Yetto helps teams significantly reduce resolution times and focus on solving problems faster.
