24 Hour Home Care is a fast-growing California-based provider of home care services. As their client base expanded from 4,000 to 20,000, call volume quintupled but their internal teams stayed the same size. Their contact center was juggling caregiver onboarding, high call traffic, and rising service expectations, all while preparing to roll out a new time-tracking app to thousands of caregivers. They needed a partner who could help them scale with purpose, reduce strain on internal staff, and strengthen the overall caregiver experience. 

Peak Support stepped in to help them make that leap. The partnership set the foundation for more efficient operations, smoother tech adoption, and a better experience for every caregiver they serve.