Peak Support Named Founding Member and Certified Partner of Kustomer

Cambridge, MA – September 15, 2026 – Peak Support, a Ubiquity company and provider of CX and operations support, today announced it has been named a Founding Member and Certified Partner of Kustomer, the intelligent CX platform. The distinction recognizes Peak Support’s deep expertise on the Kustomer platform and formalizes a partnership that gives clients a faster, more direct path to CX optimization.  

For clients running Kustomer with Peak Support as their BPO partner, the certification unlocks a streamlined model: Peak Support can conduct a comprehensive CX Health Check, identify optimization opportunities within the platform, and—with client approval—implement those changes directly. Clients no longer need to loop in Kustomer separately to execute on recommendations; Peak Support’s certified specialists can move straight from insight to implementation.

Stephen Lowe, Peak Support’s CTO, said: “Most partners can configure a CX platform to move a ticket from open to closed. What sets us apart is that we’re not just Kustomer experts—we’re operators. We run CX every day, so we bring the agent experience and the customer experience into the same conversation as the technology itself. That’s the gap we consistently see: platform administrators optimize for process completion, not for whether the agent had what they needed or the customer actually felt heard. This partnership lets us close that gap for our clients.” 

For prospective clients evaluating Kustomer, the partnership means Peak Support brings platform expertise to the table from day one, ensuring recommendations are grounded in certified, hands-on knowledge of the tool. 

Kustomer’s intelligent CX platform unifies AI, omnichannel support, and real-time customer data to help brands deliver faster, more personalized service at scale. Businesses using Kustomer AI have automated 70% of incoming chat conversations and cut handle time by 45% while boosting CSAT by more than 20 points.