Stop the Churn. Fuel the Growth.
Winning Strategies for Subscription Brands
Featuring Alison Mooradian, VP of Marketing at Wildgrain
📅 June 4, 2026
🕛 12:00 PM ET
📍 Live Webinar
Most subscription brands invest heavily in acquisition while losing revenue through preventable churn.
Join Peak Support and Wildgrain for a practical conversation on how customer experience operations can improve retention, scale support efficiently, and drive long-term growth.
Register Now!
Customer experience is one of the most overlooked growth levers in subscription businesses.
While acquisition teams work to bring customers in, support and CX teams are often left managing churn, inconsistent service quality, and scaling pressure without the systems to support growth sustainably.
In this webinar, Peak Support and Wildgrain will break down how operational excellence in customer support directly impacts retention, customer lifetime value, and scalability.
This session is designed for operators and CX leaders looking for practical strategies they can apply immediately.
What You’ll Learn
- How to identify and reduce the biggest drivers of churn in subscription businesses
- Why customer support directly impacts retention and long-term growth
- Practical ways to scale support operations without sacrificing quality
- How outsourcing can improve efficiency, consistency, and customer experience
- Strategies to align acquisition and retention for stronger LTV and ROI
- Real examples of operational improvements that reduced churn and improved customer satisfaction
Featured Speaker
Alison Mooradian
VP of Marketing, Wildgrain
Alison Mooradian leads marketing at Wildgrain, a fast-growing subscription company delivering artisan bread, pasta, and pastries directly to customers’ homes. She brings firsthand experience scaling customer experience in a high-growth subscription environment where retention, operational consistency, and brand trust are critical.
About Wildgrain
Wildgrain partners with small, independent bakeries that still craft bread, pasta, and pastries the traditional way. Products are flash-frozen and shipped directly to customers, combining convenience with the quality of freshly baked artisan goods.
Their customer experience strategy has helped support rapid growth while maintaining a strong connection to their brand experience.
Who Should Attend
- Head of Customer Support / CX
- VP or Director of Operations
- Head of Customer Success
- COO (smaller organizations)
- Growth and Retention Leaders
Common Challenges This Session Addresses
- High churn despite strong acquisition spend
- Support teams overwhelmed or inconsistent in quality
- Difficulty scaling CX without increasing costs disproportionately
- Limited visibility into churn drivers
- Poor alignment between acquisition and retention efforts
- Lack of internal bandwidth to optimize support operations
Why Attend
This is not a high-level theory session.
You’ll hear practical insights from a real subscription brand and learn how strong support operations can become a measurable driver of retention, customer loyalty, and sustainable growth.
About Peak Support
Peak Support helps high-growth companies build customer support operations that scale.
From staffing and training to QA and performance management, Peak Support creates CX teams that improve customer experience, strengthen retention, and support long-term business growth.
Retention is not separate from growth. It drives it.
Join us on June 4 to learn how better CX operations can reduce churn and create stronger subscription businesses.
Reserve Your Spot
