June 4, 2026
12:00 PM ET
Live Webinar
Register for the Webinar
Wildgrain bucked the trend. They have a 93% customer retention rate, compared to 81% for most subscription brands, which has helped drive their exponential growth over the last six years.
Join Wildgrain, Peak Support, and Elevate Foods for a practical conversation on how you can improve retention and drive growth.
The Result: Wildgrain has grown from 5,000 to 170,000 subscribers in the last five years.
- 60% reduction in churn
- 45% of cancellation calls saved
- 97% CSAT
- 2x increase in sales conversion from chat
While acquisition teams work to bring customers in, support and CX teams are often left managing churn, inconsistent service quality, and scaling pressure without the systems to support growth sustainably.
In this webinar, Peak Support and Wildgrain will break down how operational excellence in customer support directly impacts retention, customer lifetime value, and scalability.
This session is designed for operators and CX leaders looking for practical strategies they can apply immediately.
Alison Mooradian
VP of Marketing, Wildgrain
Alison Mooradian leads marketing at Wildgrain, a fast-growing subscription company delivering artisan bread, pasta, and pastries directly to customers’ homes. She brings firsthand experience scaling customer experience in a high-growth subscription environment where retention, operational consistency, and brand trust are critical.
Michelle Sardina Mancinelli
Marketing Director, Elevate Foods Inc.
Michelle Sardina Mancinelli leads marketing at Appy Hour at Elevate Foods. She brings extensive experience in lifecycle marketing, customer engagement, and brand growth across consumer and ecommerce brands. With a background spanning food, retail, and hospitality-focused marketing, Michelle specializes in building campaigns that strengthen customer loyalty, drive retention, and create meaningful brand experiences.
- How to identify and reduce the biggest drivers of churn in subscription businesses
- Why customer support directly impacts retention and long-term growth
- Practical ways to scale support operations without sacrificing quality
- How outsourcing can improve efficiency, consistency, and customer experience
- Strategies to align acquisition and retention for stronger LTV and ROI
- Real examples of operational improvements that reduced churn and improved customer satisfaction
This is not a high-level theory session.
You’ll hear practical insights from a real subscription brand and learn how strong support operations can become a measurable driver of retention, customer loyalty, and sustainable growth.
Peak Support helps high-growth companies build customer support operations that scale.
From staffing and training to QA and performance management, Peak Support creates CX teams that improve customer experience, strengthen retention, and support long-term business growth.
Join us on June 4 to learn how better CX operations can reduce churn and create stronger subscription businesses.
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