Top 10 CX Startups to Watch in 2025
Here is our prediction for the top 10 CX startups that will make waves in 2025.
Supporting Your VIP Players: 5 Strategies to Deliver an Exceptional Experience to Your VIP Customers
Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.
Going Global: Implementing Multilingual Support for Global SaaS Businesses
Here are three compelling reasons to implement multilingual support for your SaaS business.
5 Tips for Recruiting Great Ecommerce Support Agents
Here are tips to help you find and connect with potential ecommerce support agents.
Aiming for “Wow!”: How to Level Up Your CX with Human-Centered Service
Here are 8 ways to build deep customer connections through your customer support team.
20 Ecommerce Customer Service Macros
A list of 20 of the most common ecommerce support questions that will help make responding to frequently asked customer questions more efficient.
The ROI of Customer Support
The ROI of Customer Support delves into the tangible financial benefits that a well-integrated support team can bring to a business, highlighting how strategic customer service can directly influence profitability and growth.
How to Recruit Exceptional Player Support Agents
Discover how to recruit exceptional player support agents by leveraging flexible, dedicated teams that prioritize client satisfaction and foster a culture of deep learning and community.
Complaints Resolution: Why It’s Important
Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.
Four Mistakes to Avoid When Implementing AI
Learn insights on common pitfalls to steer clear of when integrating AI technologies, ensuring a successful and effective implementation process.
The First 90 Days for New CX Leaders
A comprehensive guide for new customer experience leaders, offering practical strategies and insights to navigate the initial phase of their role and drive impactful results.
What is Automatic Call Distribution?
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
