Customer Service KPIs: Average Handle Time on Live Chat

Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.

Customer Service KPIs: Customer Satisfaction on Live Chat

Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.

Increase Your Customer Service Productivity With 6 Tools and Tips

Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.

How to Effectively Use Your Customer Service as a Growth Engine

Strategies on leveraging customer service as a powerful tool for driving business growth and fostering customer loyalty.