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Experience that WOWs

Extraordinary growth brings extraordinary demands. You need a proven partner who can support you today – and as you scale.

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Big BPOs Don’t Want
Your Business.

If you’re a middle market company, you’ll get ignored by giant Business Process Outsourcers (BPOs) whose top customers have tens of thousands of agents.

At Peak Support, we’ll give you the support you need to succeed. We’re boutique in size, so we provide personalized attention to all our clients, even 5 or 10-person teams. But we also have the big-BPO capabilities that you need to get to the next level of scale.

Our largest clients have hundreds of agents – and all of them have terminated contracts with larger BPOs to move business to Peak Support.

Why Us?

Clients choose us when they care about:

Real-World Impact for You Business

Verified Quality

Anyone can say they deliver superior quality. Peak Support proves it with a growing collection of industry accolades, recognition, certifications and customer success stories. We have an average quality assurance (QA) score of 95% and only accept 1 in 100 applicants, so we bring the most experienced agents to work on your brand.

Lasting relationships

Customer retention relies on building lasting, meaningful connections. Expect your dedicated business process outsourcing (BPO) team to turn every interaction into one that wows, establishing relationships between your customers and your brand. Our 5-year average client tenure reflects the proven value we deliver our clients.

Operational Expertise

With an average of 8 years of experience, our agents have made us a preferred choice among customer service BPO companies due to their industry-leading expertise. We invest in attracting and retaining skilled team members, then train them on how to provide you and your customers with the service you deserve.

Global Support

Whether you’re expanding worldwide or already have a global presence, companies that cross international borders need BPO solutions that do the same. At Peak Support, we build dedicated international and multilingual teams from five strategic worldwide locations. Rest assured that your customers will receive superior service in any language they speak.

How We Can Help

Unlock your full potential with scalable BPO solutions tailored to your needs.

Your company's people and their time are among the most valuable of your business's resources. Put them to work on mission-critical objectives, and let Peak Support masterfully handle the tasks behind the scenes. We take on crucial operational processes as a valued member of your team and strategic business partner.

Explore our areas of expertise and start designing the best strategy for your business.

From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.

Don’t take it from us.

See what our employees and clients have to say.

No Name

November 1, 2022

"Peak Support is a fundamental core of our operations."

What do you like best about Peak Support? The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! What do you dislike about Peak Support? Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. Recommendations to others considering Peak Support: My advice would be for them to go with Peak, as it helped us so much and, as well as allowed us, with limited resources, to focus time and effort on the things we needed What problems is Peak Support solving and how is that benefiting you? Peak Support is helping us provide customer excellence for a product operating on three continents, being the front-line of our support initiatives for both adopters and shelters as we facilitate and streamline pet adoptions.

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Ali M.

September 21, 2022

"Customers love our support!"

What do you like best about Peak Support? Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! What do you dislike about Peak Support? I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. What problems is Peak Support solving and how is that benefiting you? Since we use frozen shipping, Member Support is a very important part of our business success. Peak Support has been very flexible in terms of integrating Peak Support team members into our internal team via shared Slack channels and frequent video meetings. Peak Support has also been able to grow with us; we would not have been able to keep up with the pace needed of hiring and training of new Member Support team members on our own, because of our small internal team's lack of bandwidth.

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Ismail S.

September 13, 2022

"Amazing humans, scalable team and 4.9 star CS"

What do you like best about Peak Support? The way the peak support team is basically our team since they are fully integrated in our communication suite What do you dislike about Peak Support? Nothing comes to mind. We've been really happy with the team since we started in 2021. Recommendations to others considering Peak Support: Don't hesitate to talk to the PS team about how you'd like to structure your team. They are very flexible and can adapt pretty quickly to new processes and structures. What problems is Peak Support solving and how is that benefiting you? Peak support helps our members manage their subscription, deal with shipping issues and answer any questions they may have about our products.

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Garrick G.

March 31, 2021

"Phenomenal team!"

Describe the project or task Peak Support helped with: The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. What do you like best about Peak Support? Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. What do you dislike about Peak Support? Nothing! Can't recommend Peak Support highly enough! What problems is Peak Support solving and how is that benefiting you? Peak's team efficiently handles all aspects of our support function while bringing a thoughtful and empathetic approach towards the customer experience. Response from lana charlton of Peak Support Thank you so much for your feedback! We truly value our partnership and are excited to be working on more things together.

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No Name

February 25, 2021

"Working with Peak Support has been great!"

Describe the project or task Peak Support helped with: Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). What do you like best about Peak Support? Very responsive, great communication, skilled in the tasks, well-managed. What do you dislike about Peak Support? Can't think of anything really, I haven't run into any issues so far. What problems is Peak Support solving and how is that benefiting you? Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline.

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Ryan P.

February 25, 2021

"Most Thorough Support Service On The Market"

Describe the project or task Peak Support helped with: Peak Support has been an important arm of our customer service team for many years. What do you like best about Peak Support? Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. What do you dislike about Peak Support? Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. What problems is Peak Support solving and how is that benefiting you? Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze. Response from lana charlton of Peak Support Thank you so much for the feedback. It’s been a great pleasure working with everyone on your team! Your in-house team is so supportive and helps us ensure we deliver the best to your clients.

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Greg Y.

February 23, 2021

"Excellent service"

Describe the project or task Peak Support helped with: Virtually all customer support previously handled piecemeal by multiple staff. What do you like best about Peak Support? Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. What do you dislike about Peak Support? Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. What problems is Peak Support solving and how is that benefiting you? We have 12x5 support that we could not offer before, including much faster and better chat.

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No Name

February 23, 2021

"Great Support"

Describe the project or task Peak Support helped with: Peak offers lots of options in supporting our team. What do you like best about Peak Support? Peak offers high quality work and is able to jump on any task you give them. What do you dislike about Peak Support? It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. What problems is Peak Support solving and how is that benefiting you? Offers great support and willing to help out on any project that comes up.

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Aaron R.

February 23, 2021

"Unequaled professionalism, dependability and accountability."

Describe the project or task Peak Support helped with: Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. What do you like best about Peak Support? The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. What do you dislike about Peak Support? I cannot think of one thing that I dislike. What problems is Peak Support solving and how is that benefiting you? Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations.

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No Name

February 22, 2021

"Steller Assistance & Help!"

Describe the project or task Peak Support helped with: PEAK support has helped us with many services, recently, helping to support us and our new QA department. What do you like best about Peak Support? The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. What do you dislike about Peak Support? When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). What problems is Peak Support solving and how is that benefiting you? We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic.