Scale Faster with Expert CX Outsourcing
Improve your CSAT score, lower cost, and drive growth with an award-winning outsourcing team that understands your business.
Customer
Client
Employee
Experience that WOWs
Extraordinary growth brings extraordinary demands. You need a proven partner who can support you today–and as you scale.
Award-Winning CX Outsourcing
A trusted partner for improving customer satisfaction and fueling growth
By working with an AI-driven Business Process Outsourcing (BPO) partner, you can quickly staff key areas of your business and automate repetitive processes. With our multinational team of experts supporting your business, you’re able to do more than improve customer satisfaction—you’re able to reduce cost, improve efficiencies, and scale faster than ever before.
Top Talent for Delivering World-Class Customer Service
We get the best CX agents on the planet because everyone wants to work here. With a welcoming culture—and the highest Glassdoor rating in the industry—we deliver higher quality service than larger outsourcing organizations.
Industry-Best Glassdoor Rating
Average Years of Agent Experience
Average Quality Assurance Score
AI-Led Tech Enablement for Driving CX Excellence
Engineered for rapid deployment and optimization, the CX Accelerator program helps you optimize every aspect of your customer service operation.
CX Health Check
A detailed 360-degree system review to assess existing configuration for improving efficiency and performance.
Sentiment Analysis
AI-driven insights, trends, and sentiment across multiple data sources including, voice transcriptions, app store reviews, meeting transcripts, support tickets, customer chats, and more.
AI Chatbot
An AI-powered chatbot that uses a company’s knowledge base to answer customer questions.
In-Browser Robotic Process Automation
Using Island browser, we can easily automate many repeatable tasks, regardless of which software platform agents are using.
CX Agent Assistant
Our in-browser AI Assistant reviews customer tickets and agent responses to ensure agents accurately answered all questions—and it works with any CRM.
What Makes
Us Different
A team invested in your success
Becoming one of the industry's top BPO companies takes a unique approach, proven expertise and the most talented professional. Get to know what sets us apart in just 2 minutes.
Big BPOs Don’t Want Your Business.
If you’re a middle market company, you’ll get ignored by giant Business Process Outsourcers (BPOs) whose top customers have tens of thousands of agents.
At Peak Support, we’ll give you the support you need to succeed. We’re boutique in size, so we provide personalized attention to all our clients, even 5 or 10-person teams. But we also have the big-BPO capabilities that you need to get to the next level of scale.
Our largest clients have hundreds of agents–and all of them have terminated contracts with larger BPOs to move business to Peak Support.
Our Culture
Exceptional customer experiences start with phenomenal people
We believe that happy team members deliver the best results for our clients. Period.
That’s why we’re laser-focused on building the best company culture-not just in the BPO industry, but in the world. And it’s not just talk. Over 95% of our team members agree that Peak Support is a great place to work, and we’re improving that number every day.
Why Us?
We only hire 1 in every 30 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.
We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.
We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.
Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.
Real-World Impact for Your Business
Anyone can say they deliver superior quality. Peak Support proves it with a growing collection of industry accolades, recognition, certifications and customer success stories. We have an average quality assurance (QA) score of 95% and only accept 1 in 30 applicants, so we bring the most experienced agents to work on your brand.
Customer retention relies on building lasting, meaningful connections. Expect your dedicated business process outsourcing (BPO) team to turn every interaction into one that wows, establishing relationships between your customers and your brand. Our 5-year average client tenure reflects the proven value we deliver our clients.
With an average of 8 years of experience, our agents have made us a preferred choice among customer service BPO companies due to their industry-leading expertise. We invest in attracting and retaining skilled team members, then train them on how to provide you and your customers with the service you deserve.
Whether you’re expanding worldwide or already have a global presence, companies that cross international borders need BPO solutions that do the same. At Peak Support, we build dedicated international and multilingual teams from five strategic worldwide locations. Rest assured that your customers will receive superior service in any language they speak.
How We Can Help
Unlock your full potential with scalable BPO solutions tailored to your needs.
Your company's people and their time are among the most valuable of your business's resources. Put them to work on mission-critical objectives, and let Peak Support masterfully handle the tasks behind the scenes. We take on crucial operational processes as a valued member of your team and strategic business partner.
Explore our areas of expertise and start designing the best strategy for your business.
From a standalone BPO team to a flexible supplement to your existing one, build an outsourced team of expert support agents within weeks.
Don’t take it from us.
See what our employees and clients have to say.
Hope in the future benefits will be better and include higher internet allowance and better leave credits.
Pros …
It’s invaluable to listen and provide advice or direction that is consistently practical and achievable.
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Industries We Serve
Peak Support joins today's forward-thinking businesses as an extension of their existing teams. Let's work together to create customized strategies for you.
Select Clients
Certifications & Awards
Data Security
Keeping your data secure is our top priority. We’re PCI Certified, SOC 2 Certified, and have the highest BitSight score of any BPO. As the pioneer in remote customer support, we’re experts at securing the work-from-environment, but can also provide physical call center options. Watch the video to learn more.
Our Tech Stack
We tailor our solutions to your business requirements and goals, so we can use your tech stack or implement best-in-class technology. Our technology and AI experts will assess your needs and create a custom recommendation that's ready to grow as you do.
Resources
7 Best Practices for Outsourcing Ecommerce Customer Service
Navigate the process of outsourcing your eCommerce customer support operations successfully with this helpful guide.
Unlock the Power of Outsourcing
Our comprehensive ebook, How to Outsource Customer Support, is designed to guide you through the complexities of outsourcing, ensuring you leverage it to optimize your business operations and accelerate growth.
Gale Healthcare Solutions Case Study
This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.
Ready to chat with us?
We’ve helped dozens of innovative companies scale their customer service and internal processes. Let’s chat about how outsourcing can unlock new levels of growth for your business.
