The Rising CX Leaders Awards celebrate the people pushing customer experience forward every day. From building high-performing support teams to improving customer relationships and scaling exceptional experiences, these leaders are helping shape what great CX looks like in practice.
They’re thoughtful operators, problem-solvers, team builders, and customer advocates—creating meaningful impact behind the scenes and raising the standard for the industry along the way.
Congratulations!
Alison Mooradian, VP of Marketing | Wildgrain
Alma Å ljivo, Head of Operations | SocialNet Group
Amanda Machado, Director of Strategic Innovation Team | 24 Hour Home Care
Anthony Broomes-Barbee, Director of Customer Support | Energage
Caitlin Lier, Sr. Director of CX & Retention | Needed
Elec Boothe, Director of Support Engineering & Risk | Bolt
Emily Rama, Head of Customer Experience | Noom
Hannah Santisi, Chief of Staff/Head of CX | Sitch
Jhania Perkins, Customer Experience Lead | Bedloft
Kara Seymour, Sr. Director of Global Customer Support | Forma
Kenji Hayward, Sr. Director of Customer Support | Front
Kristi Miller, Director of Member Experience | XP Health
Laura Chamoun, Head of Customer Experience – North America | Polestar
Lisa Popovici, Founder | Siena AI
Matthew Ruby, US Program & Community Engagement Associate | GiveDirectly
Mike Beaubrun, Director & Global Head of Customer Experience | Condé Nast
Oleg Krasnov, Head of Customer Support | Manychat
Rebecca Brown, Founder & CEO | Think Wow
Sabina Rana, Engagement Head of Client Success | Bloomberg
Sam Coffey, Director of Customer Support | Mistplay
Sam Tariq, Director of Support & Operations | MaintainX
Sandy Ko Fonseca, Founder and Principal | Customer Contact Women
Sarah Caminiti, Head of Business Transformation | SupportNinja
Shantel Love, Global VP of Customer Success Clinical & School Assessment | Pearson
Stevon Duey, Director of Customer Experiencce | Huckberry
Xavier Curry, Sr. Manager of Customer Care | Embark
Nominations for 2026: Closed
Thank you to everyone who submitted nominations for the inaugural Rising CX Leaders Awards. We were inspired by the incredible stories, leaders, and teams represented across the CX community.
Nominations for 2027: Spring 2027.
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Know someone—or yourself—who deserves recognition? Nominations for the 2027 Rising CX Leaders Awards open in Spring 2027.