Our clients, our clients’ customers and our team depend on us to be present and ready to work every single day, no excuses.
Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.
The secret to our success: our incredible team. Our agents come to us with an average of eight years of experience serving major multinational brands. Learn more about the people and culture that make Peak Support a special place to work.
Peak Support’s leadership team – Jonathan, Bianca, Judz, and Haze – met in 2013, working at the highly acclaimed app TalkTo. They recognized that the company’s customer support team was an incredible asset and decided to build the strongest service organization in the world.
They designed an exceptional system for recruiting, training, and mentoring new hires. They developed analytics and quality assurance systems. Most importantly, they established a culture and a set of core values that would foster both client success and team member satisfaction. TalkTo was eventually acquired by Path, which was purchased by Kakao Corp.
Peak Support launched in June, with its first client, and grew to three clients by the end of the year. All three of those clients are still with us today.
2016 to 2019
Peak Support expands to 15 clients, all via referral, with no investment in sales or marketing. We launch new service lines including graphic design, software development, direct mail fulfillment, influencer management, and more.
With our remote model and diversified client base, Peak Support experiences almost no operational disruption due to COVID-19, and is well positioned to bring on new clients in emerging industries. We launch our first U.S. support team.
We serve some of today’s leading growth companies and are well positioned to continue to do so, in 2021 and beyond.
Empower our team to innovate and deliver beyond client expectations.
Show Up, Dive In, Stay At It
Aim for “Wow!”
We provide delightful interactions and experiences that put a smile on the faces of our clients and their customers.
Our team also deserves to be wow’d by the support they get.
Invest to Grow
As a company, we invest in developing our people, strong client relationships and a scalable infrastructure.
We invest into ourselves in order to grow professionally and personally.
Do the Right Thing
We act with integrity AND with respect, meaning we always intend to do the right thing and that the thoughts, feelings and backgrounds of others matter just as much as ours.
The talent and passion of the people at Peak Support is inspiring. We want all of our team members to feel that they genuinely belong, and everyone matters.
Be yourself while embracing others’ differences.
Act, even when scared
To live by these values is scary. It’s scary to be yourself. It’s frightening to do the right thing. Investing into a business or oneself, where the return is unknown, can sicken a stomach. Holding yourself to a standard of Wow every time is high-pressure. And having the discipline to show up and dive in every day is daunting.
Despite these real feelings of fear, we summon the courage to act.
We set a goal; reach the goal; reset a new, higher goal; repeat.
In short, improvement doesn’t come in big leaps but rather consistent improvements of 1%.
Jonathan is the founder and CEO of Peak Support. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months.
Bianca is the Director of Operations at Peak Support. Prior to Peak Support, Bianca was a team leader at TalkTo and Path, where she was responsible for scheduling, payments, general operations, and data analysis. Prior to joining this team, she was a team leader at VXI. She studied Bachelor of Arts in Mass Communication from New Era University. Despite being a career woman, she does her best to be a doting mother/wife. She enjoys spending time with her son, cooking, and doing other chores around the house.
Judz is the Director of Talent at Peak Support. She ensures Peak Support hires the right person for the right task. She is in charge of hiring, staffing, performance management, and personnel development. Prior to joining the company, she had 8 years of experience managing teams for accounts including Expedia, DirecTV, DishNetwork, Comcast, and Time Warner Cable. She graduated with degrees in Marketing Management and Applied Economics from the University of St. La Salle – Bacolod. She enjoys collecting anything purple. She spends her free time with her adorable daughters, watching TV, and traveling.
Hazel is a Senior Engagement Manager at Peak Support. She manages her teams’ day to day operations and ensures team members work together to meet and exceed clients’ goals. She was one of Peak Supports’ core members who envisioned the company’s potential as a pioneer in customer service support and business process outsourcing. She graduated with a degree in Management Accounting from Ateneo de Davao University. She enjoys spending time with her two boys gardening, baking, and doing home improvement projects. Her fascination with home-grown vegetables has her dreaming of setting up a hydroponic garden at home!