About Us

Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.

The secret to our success: our incredible team. Our agents come to us with an average of eight years of experience serving major multinational brands. Learn more about the people and culture that make Peak Support a special place to work.

Our Story

2013

Peak Support’s leadership team – Jonathan, Bianca, Judz, and Haze – met in 2013, working at the highly acclaimed app TalkTo. They recognized that the company’s customer support team was an incredible asset and decided to build the strongest service organization in the world.

2014

They designed an exceptional system for recruiting, training, and mentoring new hires. They developed analytics and quality assurance systems. Most importantly, they established a culture and a set of core values that would foster both client success and team member satisfaction. TalkTo was eventually acquired by Path, which was purchased by Kakao Corp.

2015

Peak Support launched in June, with its first client, and grew to three clients by the end of the year. All three of those clients are still with us today.

2016 to 2019

Peak Support expands to 15 clients, all via referral, with no investment in sales or marketing. We launch new service lines including graphic design, software development, direct mail fulfillment, influencer management, and more.

2020

With our remote model and diversified client base, Peak Support experiences almost no operational disruption due to COVID-19, and is well positioned to bring on new clients in emerging industries. We launch our first U.S. support team.

2021

We serve some of today’s leading growth companies and are well positioned to continue to do so, in 2021 and beyond.

VISION

The first choice partner for innovative companies seeking to scale.

MISSION

We show up, dive in and stay at it for clients we deeply believe in and for team members that inspire us.

CORE VALUES

CLIENT FIRST

CLIENT FIRST

We stop at nothing to solve our clients’ problems. We treat our clients’ clients as if they were our own. We treat our clients’ team members as if they were our own. We succeed and fail by our clients – and we choose to succeed!

COMMITMENT TO TEAM

COMMITMENT TO TEAM

Anything is possible if team members commit to working hard and learning AND Peak Support commits to providing them with coaching, motivation, and resources. We lean on each other. We help each other succeed at work, stay healthy, and live fulfilled personal lives.

HUMAN POTENTIAL

HUMAN POTENTIAL

All people, regardless of race, religion, gender, nationality, age, disability, sexual orientation, or gender identity, are capable of remarkable things. We do not discriminate. We actively seek to identify diverse team members and support their development.

EXTREME PROFESSIONALISM

EXTREME PROFESSIONALISM

We set goals, plan, then execute. We communicate clearly. We strike the balance between analytics and emotions. We welcome feedback.

INTEGRITY

INTEGRITY

We tell the truth and never lie. We can be trusted with confidential information. We do what is right and just. If we commit to something, we follow through.

CONTINUOUS IMPROVEMENT

CONTINUOUS IMPROVEMENT

Each morning we get up and commit to being better than yesterday. We critically study our processes and create better, smarter solutions.

Senior Leadership

Jonathan Steiman
Founder and Chief Executive Officer,
Board Member, Peak Support Global Enterprises
“Jonathan is the founder and CEO of Peak Support. Prior to Peak Support, Jonathan designed and built the TalkTo service team. TalkTo was funded by Matrix Partners and eventually sold to Path, which was later sold to Kakao Corp. Jonathan earned his MBA from NYU Stern and a BA in Finance from Northeastern University. His Instagram photos only slightly exaggerate the size of the striped bass he catches off the coast of Boston throughout the summer and fall months.”
Jonathan Steiman
Founder and Chief Executive Officer,
Board Member, Peak Support Global Enterprises
Hannah Steiman
Chief Operating Officer,
Board Member, Peak Support Global Enterprises
“Hannah Steiman is Chief Operating Officer of Peak Support, which provides exceptional customer service outsourcing to high-growth companies. Hannah oversees sales, marketing, HR, and administration for the company. Hannah was the first U.S. hire at Peak Support, which was founded by her husband, Jonathan Steiman, in 2015”
Hannah Steiman
Chief Operating Officer,
Board Member, Peak Support Global Enterprises
Daniel Gutierrez
Chief Financial Officer
“Daniel is Chief Financial Officer of Peak Support. Prior to Peak Support, Daniel served as CFO of B.GOOD, and held multiple leadership roles with Restaurant Brands International. Daniel holds a Master’s of Accounting degree from the University of Florida, and is a licensed CPA in the state of Florida. When he is not crunching numbers , Daniel enjoys hiking, skiing, and spending time outdoors as often as possible.”
Daniel Gutierrez
Chief Financial Officer
Bianca Lazaro
Senior Director, Service Delivery
Board Member, Peak Support Global Enterprises
“Bianca is the Senior Director of Service Delivery Philippines and Shared Services of Peak Support. Prior to Peak Support, Bianca was a team leader at TalkTo and Path, where she was responsible for scheduling, payments, general operations, and data analysis. Prior to joining this team, she was a team leader at VXI. She studied Bachelor of Arts in Mass Communication from New Era University. Despite being a career woman, she does her best to be a doting mother and wife. She is a certified oiler and enjoys seeing her growing collection of special blends.”
Bianca Lazaro
Senior Director, Service Delivery
Board Member, Peak Support Global Enterprises
George Tillotson
Senior Director,
Business Development
“George Tillotson is Senior Director of Business Development, a role in which he oversees the sales team, and builds custom solutions for our new clients. George joined Peak Support in 2018 as a Client Services Director, and spent 3 years supporting several of Peak Supports clients. In his free time, he’s a golf addict and generally intense hobbyist.”
George Tillotson
Senior Director,
Business Development
Lana Charlton
Senior Director, Client Services
“Lana is a Client Services Sr Director at Peak Support. Prior to Peak Support Lana was at a large nearshore BPO for over 10 years, she led a client services team there. Before that she was part of a nonprofit educational company, and also worked at a trade council. Lana earned her Marketing degree at International Christian University. Lana is passionate about Maine and all of the outdoor activities it has to offer.”
Lana Charlton
Senior Director, Client Services
Hazel Abijay
Director, Service Delivery
Board Member, Peak Support Global Enterprises
“Hazel is a Service Delivery Director at Peak Support. She oversees the operations of multiple projects and ensures that client-specific goals are met. She was one of Peak Supports’ core members who envisioned the company’s potential as a pioneer in customer service support and business process outsourcing. She graduated with a degree in Management Accounting from Ateneo de Davao University. She enjoys spending time with her two boys gardening, baking, and doing home improvement projects. Her fascination with home-grown vegetables has her dreaming of setting up a hydroponic garden at home!”
Hazel Abijay
Director, Service Delivery
Board Member, Peak Support Global Enterprises
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