About Us

Based in Cambridge, Massachusetts, Peak Support is a rapidly growing services provider dedicated to providing exceptional support to high-growth companies. We offer a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. We hire the best agents in the business and we are relentlessly dedicated to helping our clients succeed.

The secret to our success: our incredible team. Our agents come to us with an average of eight years of experience serving major multinational brands. Learn more about the people and culture that make Peak Support a special place to work.

Our Story

2013

Peak Support’s leadership team – Jonathan, Bianca, Judz, and Haze – met in 2013, working at the highly acclaimed app TalkTo. They recognized that the company’s customer support team was an incredible asset and decided to build the strongest service organization in the world.

2014

They designed an exceptional system for recruiting, training, and mentoring new hires. They developed analytics and quality assurance systems. Most importantly, they established a culture and a set of core values that would foster both client success and team member satisfaction. TalkTo was eventually acquired by Path, which was purchased by Kakao Corp.

2015

Peak Support launched in June, with its first client, and grew to three clients by the end of the year. All three of those clients are still with us today.

2016 to 2019

Peak Support expands to 15 clients, all via referral, with no investment in sales or marketing. We launch new service lines including graphic design, software development, direct mail fulfillment, influencer management, and more.

2020

With our remote model and diversified client base, Peak Support experiences almost no operational disruption due to COVID-19, and is well positioned to bring on new clients in emerging industries. We launch our first U.S. support team.

2021

We serve some of today’s leading growth companies and are well positioned to continue to do so, in 2021 and beyond.

VISION

The first choice partner for innovative companies seeking to scale.

MISSION

We show up, dive in and stay at it for clients we deeply believe in and for team members that inspire us.

CORE VALUES

CLIENT FIRST

CLIENT FIRST

We stop at nothing to solve our clients’ problems. We treat our clients’ clients as if they were our own. We treat our clients’ team members as if they were our own. We succeed and fail by our clients – and we choose to succeed!

COMMITMENT TO TEAM

COMMITMENT TO TEAM

Anything is possible if team members commit to working hard and learning AND Peak Support commits to providing them with coaching, motivation, and resources. We lean on each other. We help each other succeed at work, stay healthy, and live fulfilled personal lives.

HUMAN POTENTIAL

HUMAN POTENTIAL

All people, regardless of race, religion, gender, nationality, age, disability, sexual orientation, or gender identity, are capable of remarkable things. We do not discriminate. We actively seek to identify diverse team members and support their development.

EXTREME PROFESSIONALISM

EXTREME PROFESSIONALISM

We set goals, plan, then execute. We communicate clearly. We strike the balance between analytics and emotions. We welcome feedback.

INTEGRITY

INTEGRITY

We tell the truth and never lie. We can be trusted with confidential information. We do what is right and just. If we commit to something, we follow through.

CONTINUOUS IMPROVEMENT

CONTINUOUS IMPROVEMENT

Each morning we get up and commit to being better than yesterday. We critically study our processes and create better, smarter solutions.

Senior Leadership

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