What is Omnichannel Customer Service and How Can You Provide It?
Understand the concept of omnichannel customer service and learn practical advice on how businesses can implement a seamless and integrated customer service experience across multiple channels to enhance customer satisfaction and loyalty.
Peak Support Q&A: Martin Floro
Peak Support Monthly Q&A provides insights into Martin Floro’s personal interests, achievements, and experiences, showcasing his role as an IT Operations Senior Manager at Peak Support.
To Deliver Great Customer Service, Focus on the 3 Things That Matter
The importance of prioritizing three key elements – responsiveness, empathy, and consistency – in order to provide exceptional customer service that builds trust and loyalty.
8 Must-Reads on Leadership
A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.
Customer Service KPIs: Average Handle Time on Live Chat
Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.
Customer Service KPIs: Customer Satisfaction on Live Chat
Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.
Peak Support Q&A: Kaci Barker
Peak Support Monthly Q&A provides insights into Kaci Barker’s personal interests, achievements, and experiences, showcasing her role as a Team Member at Peak Support.
Increase Your Customer Service Productivity With 6 Tools and Tips
Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.
Using Facebook For Customer Service? 5 Key Things You Need To Do First
Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.
Customer Service KPIs: Average Live Chat Wait Times
The importance of tracking and optimizing average live chat wait times as a key performance indicator to enhance customer satisfaction and improve the efficiency of customer service operations.
3 Costly Customer Service Mistakes – And How To Avoid Them
Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.
Customer Support for your Small Business:How to Find the Right Partner
Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.
