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Resources - About Us
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CustomerClientEmployee
Experience that WOWs
Extraordinary growth brings extraordinary demands. You need a proven partner who can support you today – and as you scale.
2,000
Global employees
98%
Client retention
4
Global regions in operation
95%
Employees who say we’re a Great Place to Work
Scale Faster
We deliver incredible outsourcing for the fastest-growing and most innovative brands on the planet. From customer service to finance to back-office to sales operations, our experienced team takes on critical tasks and delivers exceptional results. How? By finding the best people, wherever they’re located, and empowering them to do what they do best.
Our Culture
We believe that happy team members deliver the best results for our clients. Period.
That’s why we’re laser-focused on building the best company culture—not just in the BPO industry, but in the world. And it’s not just talk. Over 95% of our team members agree that Peak Support is a great place to work, and we’re improving that number every day.
How We Can Help
Customer Service
Customer Service
From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.
Technical Support
Technical Support
SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
Trust & Safety
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Back-Office Services
Back Office Services
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother. Guaranteed.
Sales & Marketing
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
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How We Can Help
Customer Service
From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.
Technical Support
SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Back-Office Services
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Don’t take it from us.
See what our employees and clients have to say.
Industries We Serve
Select Clients
Certifications & Awards
Data Security
Keeping your data secure is our top priority. We’re PCI Certified, SOC 2 Certified, and have the highest BitSight score of any BPO. As the pioneer in remote customer support, we’re experts at securing the work-from-environment, but can also provide physical call center options. Watch the video to learn more.
Resources
What is Successful Call Center Performance Management and How Do You Get There?
Learn about strategies for incorporating accountability, engagement, and development into your call center performance management.
7 Tips for Effective Call Center Quality Monitoring
Get tips on how to set up a quality monitoring program by setting standards, forming a QA team, using evaluation data as a coaching tool, and more.
The First 90 Days for New CX Leaders: A Road Map to Success
A must read for those who have recently stepped into a customer experience leadership role and want to make the most of their first 90 days.
Ready to chat with us?
We’ve helped dozens of innovative companies scale their customer service and internal processes. Let’s chat about how outsourcing can unlock new levels of growth for your business.
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