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Ecommerce
Your customers have high expectations and your brand’s reputation is always on the line. That’s why you need a partner that knows ecommerce and has supported some of the fastest-growing brands on the planet.
Exceptional customer service
for incredible brands
Your customers deserve the best customer service. Partner with Peak Support for ecommerce business process outsourcing (BPO), and we'll make sure they get it.
Build a dedicated team that knows how to wow
With years of experience in ecommerce support services for the world's most innovative brands, our expert team members have seen it all. We'll help your company keep pace with demand and deliver exceptional ecommerce customer service. Our experienced agents increase customer satisfaction, grow average order value and reduce customer friction points — no matter how many tickets you're getting every month. And we'll do it while transforming your customers into raving fans that keep coming back.
“When people ask me how I feel about outsourcing, I just share our 97% CSAT.”
Learn how Wildgrain, a rapidly growing ecommerce company, has scaled their customer support team while providing an exceptional customer experience.
Drive ROI by turning agents
into sales ambassadors
Here are just a few examples of how we’ve generated demonstrable return on investment (ROI) for our ecommerce clients.
Reducing churn
We helped a subscription client reduce customer churn by 50% over two years. Key to success — maintaining a CSAT of over 96%, which measurably improved retention.
Driving sales
When automation freed up time for chat agents, we launched proactive chat to drive sales. The result — a 237% increase in revenue per chat.
Enabling cost savings
Our ecommerce clients don’t have to hire as many internal customer experience (CX) leaders, because of the high level of support we provide. One of our employees actually serves as a client’s CX leader.
Driving automation
We do what’s best for our clients, not for our bottom line. We helped one client reduce headcount by 50% with process optimization.
Protect your ecommerce brand and customers with world-class security
Noncompliance with privacy regulations or a data breach can result in financial penalties and erode customer trust. Both can damage your bottom line and stall your growth. We know what it takes to secure your customers' sensitive data and keep your ecommerce business compliant. Peak Support is PCI and HIPAA certified, GDPR compliant, and SOC 2 certified. Your brand reputation and customer information are in expert hands.
Why Us?
Ecommerce pioneers choose us when they care about:
We only hire 1 in every 100 applicants, because we’re an employer of choice. Plus, we have a world-class QA program. It’s no surprise our average QA score is 95%.
We say “yes” to unique requests and deliver customized solutions. And we do it while guaranteeing we're the easiest business process outsourcer (BPO) to work with.
We attract the best talent because we have the best culture. Peak Support has the highest Glassdoor rating in the industry, with a 96% CEO approval rating.
Our clients say we’re the most data-driven BPO in the market. Our live client dashboards allow you to sleep at night knowing your queue is under control.
How Peak Support impacts retail and ecommerce
Whether you're selling one product or hundreds of SKUs, you can't afford to cut corners on customer service because your customers are your brand's biggest ambassadors. Our team has years of experience working with ecommerce brands.
Our Services
Improve your ecommerce support services and drive bottom-line results. Peak Support offers various BPO services to simplify tasks and boost profit margins.
Customer Service
Get a standalone support team or a flexible supplement to your existing staff. You can build a specialized outsourced team of expert support agents within weeks.
Technical Support
SaaS or tech company with a deeply technical product? Create an expert team with a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
Trust & Safety
Our agents work to keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
Back-Office Services
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, guaranteed.
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Ready to
chat with us?
We've helped dozens of ecommerce brands scale their customer service and back-office processes. Learn more about how outsourcing can unlock new levels of growth and profitability for your ecommerce brand.
