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Social Media
Say hello to a better way to support your users with world-class content moderation and customer service. Our outsourced support teams for social media brands unlock new possibilities.
Enterprise Capabilities. Startup Mindset.
To keep up with growing demands for user support and content moderation, you need an outsourcing partner who can move at the speed of the Internet. Peak Support has the agility of a startup, but the capabilities to build large, scalable teams.
Our Services For Social Media Brands
Customer Service
Customer Service
From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.
Technical Support
Technical Support
SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.
Back-Office Services
Back Office Services
Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother. Guaranteed.
Sales & Marketing
Sales & Marketing
How does a smoother sales process and a full pipeline sound? We’ve got experts in market research, lead qualification, and building out sales operations — and they’re all ready to help your sales and marketing efforts.
Accounting Services
Accounting Services
Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.
Tech & AI Solutions
Tech & AI Solutions
Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.
Trust & Safety
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
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We Put People First
We protect your users, while also protecting the well-being and mental health of our moderators with a full benefits package, an exceptional company culture, and free counseling. And our remote model ensures we can hire a diverse team – critical for ensuring accurate and unbiased content moderation.
Why Us?
Exceptional company culture
We’re firm believers that the best work happens when people love their jobs. So we’re building the best remote company culture on the planet—and you get to reap the benefits. Over 95% of our team members agree that Peak Support is a great place to work.
Client-centric approach
Your success is our success. That means when you identify an opportunity—big or small—we jump on it. From clearing backlogged queues to moderating content to scaling efficiently, we’re here to help you wherever you need it. And we guarantee that you’ll find us easier to work with than any company you’ve ever come across before.
High-touch management
We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.
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Build for the future
From serving customers to reviewing content, we’re a long-term growth partner for social media brands.
Let Us Help You Scale
We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500. Whether you’re launching a new team or expanding to 24/7 service, we can help.
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