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Resources - About Us
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Software & Technology
Customer experience is a differentiator for software and technology companies—when it’s done right. Find the expertise and flexibility your organization needs, whether you’re a high growth startup or an established enterprise.
Enterprise Capabilities. Startup Mindset.
Software and technology companies move lightning fast. When your company pivots on a dime, you need a customer service and technical support team that can match your speed. Our experience, recruiting advantage, and scalable offerings enable us to adapt seamlessly to your existing structure and workflows.
Case Study
Building scalable tech support for a logistics company
Advent eModal provides trucker and cargo owners with the real-time data they need to monitor freight as it moves through the supply chain. But their internal team couldn’t keep up with support requests. Learn how Peak Support launched Tier 1 and Tier 2 tech support teams, helping them achieve a 15-minute response time and 85% to 92% CSAT.
We hire the best agents
If you need specialized technical expertise, we’ve got you covered. Our agents come to us with an average of 8 years of experience – compared with 1 to 3 years at most BPOs. We attract the best agents because of our exceptional reputation, our Glassdoor rating (the best in the industry!), and our remote model.
Why Us?
Exceptional company culture
The best work happens when people love what they do (and who they do it with). That’s why we’ve invested so much in our team. Over 95% of our team members agree that Peak Support is a great place to work—and their high engagement leads to better outcomes for you.
Client-centric approach
Outsourcing is a partnership, and we’re devoted to your success. We’ll bring our vast wealth of experience, but we’ll also take the time to get to know your business inside and out. And we guarantee that you’ll find us easier to work with than any company you’ve ever encountered.
High-touch management
We provide your team with the support it needs to succeed. Our Team Leads typically manage only 8 to 10 agents – compared with 15 to 20 at most outsourcing companies. Our exceptional account management and shared services functions will ensure you get what you need to succeed.
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Let us help you scale
We have the capabilities to support enterprise-level teams, but the passion and drive to do whatever it takes to help our clients succeed. We’ve grown complex support teams from two people to 500.
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- Need to supplement your in-house support team? We’ve got you covered.
- Looking to expand technical support to 24/7? Our global team makes that easy.
- Stuck doing too much data entry? We can take that off your plate.
- Want to launch a new technical support channel? We’ve launched hundreds.
Contact Peak Support, and rest assured that everything’s under control.
Our Services
Customer Service
Customer Service
Get a customized and experienced customer service team—as a supplement to your existing team or as a standalone team—often within a matter of weeks. You’ll get expert help building systems, hiring the best people, and optimizing processes to ensure your customer experience is always world-class.
Technical Support
Technical Support
Some customer issues require a deeper level of technical knowledge. That’s where our outsourced technical support teams come in. With years of expertise solving complex problems, our technical support agents are the perfect fit for SaaS and technology companies.
Back-Office Services
Back Office Services
Back-office tasks aren’t always sexy, but they’re often mission critical. From content moderation to data entry to processing invoices, our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother. Guaranteed.
Sales & Marketing
Sales & Marketing
Tasks like lead generation, market research, and qualifying leads are vital for your company’s growth. But they take a ton of time. Our sales and marketing team members can help you build out a sales operations or marketing support team from scratch, in as little as a few weeks. We can handle the repetitive tasks, so your sales team can focus on closing deals.
Accounting Services
Accounting Services
Outsourcing common finance and accounting tasks—like accounts receivables and invoicing—is a cost effective way to get stellar results. Our outsourced experts can build you a robust financial operations team, helping you collect more cash and improve your bottom line.
Tech & AI Solutions
Tech & AI Solutions
Our team of experienced professionals is here to help you leverage the latest technology and AI solutions to grow your business. With our solutions, you can streamline operations, reduce costs, and future-proof your business.
Trust & Safety
Trust & Safety
We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.
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Unlock more growth
Partnering with our global teams—located in the USA, Columbia, Eastern Europe, and the Philippines—is the best way to unlock the next stage of growth. We can launch a new outsourced team within weeks, and our experience helping dozens of high-growth companies scale means you’ll see results fast.
Ready to Chat With Us?
Outsourcing with the right partner can supercharge your growth and improve your bottom line. Learn more about how outsourcing your technical support to Peak Support can drive positive outcomes across the board—for both your customers and your business.
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