Blogs

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

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Using Facebook For Customer Service? 5 Key Things You Need To Do First
Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.
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Customer Service KPIs: Average Live Chat Wait Times
The importance of tracking and optimizing average live chat wait times as a key performance indicator to enhance customer satisfaction and improve the efficiency of customer service operations.
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3 Costly Customer Service Mistakes - And How To Avoid Them
Common errors in customer service practices and provides actionable tips to prevent these mistakes, ultimately improving customer satisfaction and loyalty.
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Customer Support for your Small Business:How to Find the Right Partner
Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.
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Eat, Sleep, Peak, Repeat: Our 2019 Summit
Highlights and key takeaways from Peak Support's annual summit, showcasing the company's commitment to growth, innovation, and delivering exceptional customer service.
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What is BPO (Business Process Outsourcing)?
A comprehensive explanation of BPO, its benefits, and how it can help businesses streamline operations and improve efficiency.
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The 1 Critical Customer Experience Metric For Your CX Strategy
The importance of Customer Lifetime Value (CLV) as a key metric for measuring customer satisfaction and loyalty, and offers insights on how to leverage it effectively in shaping a successful CX strategy.
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What Does In-House Customer Service Cost, Really?
Explore the hidden costs and challenges associated with maintaining an in-house customer service team, and provides insights on the potential cost savings and benefits of outsourcing customer service to a specialized provider like Peak Support.
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Live Chat Customer Service: Best Practices
Valuable tips and strategies for providing exceptional customer service through live chat, including effective communication, personalized interactions, and efficient problem-solving techniques.