Blog

5 Ways to Use Your Customer Support Team to Drive Revenue

Learn how to use your customer support team to positively impact retention, expansion, upgrades, and referrals, and drive revenue growth for your business.

8 Must-Reads on Leadership

A curated list of eight essential books that offer valuable insights and guidance on leadership, helping individuals enhance their leadership skills and become more effective leaders.

Customer Service KPIs: Average Handle Time on Live Chat

Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.

Peak Support Q&A: Kaci Barker

Peak Support Monthly Q&A provides insights into Kaci Barker’s personal interests, achievements, and experiences, showcasing her role as a Team Member at Peak Support.