Search - Peak Support

7 SaaS Customer Service Trends to Watch in 2025

Discover the top customer service trends that SaaS companies should expect in 2025.

Customer Service SaaS

Gale Healthcare Solutions Case Study

This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.

Tracksmith Case Study

This case study explores the successful collaboration between Gale Healthcare and Peak Support to boost operational efficiency.

2024 Key Performance Indicators for Customer Service: Call Abandonment Rate

Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

5 Ecommerce Customer Service Trends to Watch in 2025

Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.

Customer Service Ecommerce

Trust and Safety in Gaming

A comprehensive guide to learn why Trust and Safety should become a foundational focus in your gaming platform’s operations to protect players and foster a secure, enjoyable environment

Building Human Connections with Customers

Essential Strategies and Best Practices for Building Human Connections with Customers

How to Outsource Customer Support in the Gaming Industry

Essential Strategies and Best Practices for Outsourcing Customer Support in the Gaming Industry

How to Scale Customer Service Teams For The Holidays

Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons

2024 Key Performance Indicators for Customer Service: Average Phone Handle Time

Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI