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How to Scale Customer Service Teams For The Holidays

Essential Strategies and Best Practices for Enhancing Customer Support During Peak Seasons

Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.

Customer Experience Customer Service Customer Support Gaming

Improve Customer Effort Score with these helpful tips.

Customer Service Key Performance Indicators KPI

Here are three compelling reasons to implement multilingual support for your SaaS business.

Customer Experience Customer Service Customer Support

Here are the benchmarks for the best, worst, and average Chat Handle times from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI

Here are the key qualities you should look for when building a strong SaaS technical support teams.

Customer Service Customer Support Tech Support

Here are tips to help you find and connect with potential ecommerce support agents.

Customer Experience Customer Service Customer Support Ecommerce

Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.

Customer Service Ecommerce Outsourcing

Here are the benchmarks for the best, worst, and average x from our 2024 Customer Service KPI ebook.

Customer Service Key Performance Indicators KPI