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American Exchange Group Case Study

Providing First-Class Technical Support with Peak Support: Learn how American Exchange Group, a tech wearable brand, delivers exceptional technical support by partnering with Peak Support.

9 Expert Tips For Managing High Call Volume

Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.

Call Volume Customer Service KPI

Peak Support Q&A: Karmina Evangelista

Peak Support Monthly Q&A provides insights into Karmina Evangelista personal interests, achievements, and experiences, showcasing her role as the QA Team Lead at Peak Support.

Q&A Recruiting & HR Talent Acquisition

How And Why To Implement Proactive Customer Service

Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.

Customer Service Customer Service Ideas

Peak Support Q&A: Kendra Pilapil

Peak Support Monthly Q&A provides insights into Kendra Pilapil’s personal interests, achievements, and experiences, showcasing her role as the Trainer at Peak Support

Q&A Recruiting & HR Talent Acquisition

Support Metrics: Occupancy Vs Utilization

Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.

Call Center Customer Support

What Is Successful Call Center Performance Management?

Strategies for effective call center performance management and tips for achieving success in managing and improving call center performance.

Call Center Management Performance Management

7 Tips for Effective Call Center Quality Monitoring

The blog “7 Tips for Effective Call Center Monitoring” provides valuable insights and practical tips for implementing a successful call center monitoring program, ensuring quality assurance, and enhancing customer satisfaction.

Call Center

What are BPO and BPM?

BPO and BPM are essential components of modern business operations, with BPO involving the outsourcing of specific tasks or processes to external service providers, while BPM focuses on optimizing and improving internal processes for increased efficiency and productivity.

BPO Business Process Management Business Process Outsourcing

Peak Support Q&A: Angeline de Leon

Peak Support Monthly Q&A provides insights into Angelina de Leon personal interests, achievements, and experiences, showcasing her role as the Service Delivery Manager at Peak Support

Q&A Recruiting & HR Talent Acquisition