U.S. Based Outsourced Support
for High-Growth Companies

Based in USA

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Your customers deserve a great experience.
Now it’s easier than ever to give it to them

It’s tough to keep up with customer support tickets when you’re a fast-growing company.

Outsourcing your customer service needs can be a great solution, but partnering with an overseas support team isn’t an option for some companies. That’s why we offer premium outsourced customer service teams, based in the United States.

We provide an all-in-one outsourcing solution, including recruiting, hiring, and training. Let us take all those responsibilities off your plate so you can focus on growing your business.

Benefits of outsourcing to an onshore team in the U.S.

Here are a few reasons why outsourcing to a U.S.-based call center might make sense for your business:

Staying local: If you’re perceived as a “local” business, your customers may expect your outsourced call center to be based in the USA.

Providing a premium experience: If you’re selling a higher cost product or service, customers may appreciate a U.S. customer service team.

Capturing nuances: If you need your team to have native cultural knowledge and nuance, you may want your outsourced help to be based in the United States.

Fulfilling contracts: If you have contractual obligations around keeping data or support in the USA, then a U.S. based call center team is a must-have.

Getting comfortable with outsourcing: Some companies start with a U.S.-based team, then slowly build an international presence as they get comfortable.

If you’re still unsure, We’d be happy to help you decide what approach makes the most sense for your business.
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Why Outsource To Peak Support in the U.S.?

With Peak Support, you get the best of both worlds: A U.S. team for those needs that can only be filled onshore, supported by our exceptional support teams in the Philippines. The result: an affordable solution that exceeds your expectations for quality, reliability, and support.

Staying local: If you’re perceived as a “local” business, your customers may expect your outsourced call center to be based in the USA.

Providing a premium experience: If you’re selling a higher cost product or service, customers may appreciate a U.S. customer service team.

Capturing nuances: If you need your team to have native cultural knowledge and nuance, you may want your outsourced help to be based in the United States.

Fulfilling contracts: If you have contractual obligations around keeping data or support in the USA, then a U.S. based call center team is a must-have.

Getting comfortable with outsourcing: Some companies start with a U.S.-based team, then slowly build an international presence as they get comfortable.

Getting comfortable with outsourcing: Some companies start with a U.S.-based team, then slowly build an international presence as they get comfortable.

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100% Fill Rates for U.S Teams. You Read That Right.

What great resignation? Peak Support has no problem recruiting and retaining top talent for U.S. based
customer service, back office, and content moderation teams. We have a 100% fill rate on all recruiting
classes in the last year.

Here’s why we’re better than other U.S. outsourcers:

We’re 100% remote. The best talent in the U.S. wants to work from home. We hire the most experienced agents and they want to stay with us.

We go where the talent is. We recruit in 25 states currently and can easily add more. That’s why we can out-hire BPOs or in-house customer service teams that are limited to specific regions.

Exceptional reputation. We’re a Certified Great Place to Work, and we have a 4.7 rating on Glassdoor. Asked if they’d recommend Peak Support, our team members gave a ranking of 9.5 out of 10.

Our outsourced call center services

From a call center team to data entry help to content moderation, our outsourced teams are here to help with whatever you need. Here are some of the ways we’re helping high-growth businesses today:

U.S. Based Customer Support Teams

Our U.S.-based customer service agents will bring the experience and skills you need to impress high-value or enterprise customers. Based all around the U.S., our diverse team of agents can tackle challenging calls and customers.

We provide Tier 1, Tier 2, and Tier 3 customer support, as well as technical support services across all channels – phone, email, chat, social media, text.

U.S. Based Content Moderation Teams

Large-scale content review and moderation can be an operational nightmare. Using a U.S.-based content moderation team is an easy way to get a step ahead by ensuring agents have appropriate cultural knowledge and insight.

Our skilled teams can help build out processes for efficiently reviewing your content, including tasks like checking for discrimination, false information, and more.

U.S. Based Back Office Teams

You’ve got all kinds of business-critical tasks to get done, like sales operations, fraud prevention, and lead generation. But these things are time-consuming, and you can’t afford to have your in-house team spending all of their time on repetitive tasks.

Our experienced back office team members can free up your in-house team by taking these tasks off your plate, enabling your in-house team to focus on higher priority items.

U.S. Based Outsourced HR Support

Human Resources is a critical function that you can’t afford to get wrong. Many companies are too small to build a full-service in-house HR department. But under-investing in HR brings risks, from cultural issues to legal ones.

From recruiting, to developing HR policies, to benchmarking compensation, our experienced HR professionals can help. Let us address your HR challenges so you can focus on everything else.

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What our customers say

“Most Thorough Support Service On The Market”

“Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They’ve consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze.”

“Stress-free outsourcing”

“Everybody has a lot of experience and you can really lean on their expertise. Team leads are very proficient and knowledgeable. You can be as involved as you want or you can just hand over the keys and they will work autonomously. They’re able to make staffing changes incredibly quickly, allowing us to ramp up and down from our busy seasonal volume.”

“Peak Support has changed the way we do business”

“Peak Support has helped us grow our customer support team to new levels. They hire and train staff quickly, allowing us to grow and add clients with ease. We have a great cadence of meetings to go over metrics, pain points, company wide changes or initiatives and the openness in our relationship helps us all do our best work.”

Scale Faster

Growth is what you’re after, but wow, it’s messy. And hiring takes time you can’t afford to lose. Many U.S. call centers are struggling to hire and retain employees. Talent feels like it’s in short supply.

But when you work with Peak Support’s US based customer support services, you don’t have to worry about that.

Get a foundational support team up and running within a few weeks, then add new team members as quickly as you need after that. When you work with Peak Support, we’ll handle all recruiting and hiring of new team members. We have industry-leading retention rates for our U.S. employees, plus a full pipeline of experienced candidates eager to work for great companies.

That means less headaches for you and less disruptions for your customers.

Don’t let customer service or back-office operations be a bottleneck for your business growth. Contact us today.

Contact Us for More Information

If you’re ready to request a quote or you’re interested in hearing more about our services, fill out this form and we’ll get back to you within two business days.
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