Back Office Outsourcing Services

Don’t let hiring and onboarding new team members slow down your business growth. By outsourcing your back office tasks to us, you’ll have a dedicated team up and running quickly—plus the ability to add and onboard new team members within one or two weeks. By trusting your back office tasks to us, you and your team can focus on what you do best.

When you have a large-scale back office task on your hands, outsourcing it to a dedicated partner is the best way to save money without sacrificing quality. Depending on your needs, we build domestic or international teams to take care of every single part of the process so that you can focus on building your business.

The back-office is the part of your business operations composed of support and admin employees who don’t regularly interact with your clients. These employees perform back office services like data entry, content moderation, direct mail fulfillment and other “behind the scenes” tasks. The term comes from the traditional office set-up where clients interacted with employees who were seated at the front of the office, while supporting staff was seated in the “back office” and did not typically interact with clients.

Companies can outsource pretty much anything that isn’t their core business – legal, accounting, marketing, and more. It’s most common to outsource simple, manual, repetitive tasks, so your internal team can focus on more challenging tasks. For example, managing invoices for Accounts Payable or Accounts Receivables teams often requires a lot of manual work – many of our clients outsource that back office work to Peak Support.

Why do you need a back office services team? Your company can’t operate effectively if you don’t have back office support services keeping the machine running smoothly behind the scenes. While you could try to perform some of these back office support duties on your own, this can take up valuable time and resources that you could (and should!) spend on other projects and duties within your business. Back office staff empower your front office staff by providing them with the information and tools they need to complete their tasks.

Here are some of the top benefits of outsourcing your back office services to a back office solutions company:

• You can focus on what matters most. Back office tasks are crucial to the performance and success of your company. But by outsourcing back office services to another business, you can take back those resources and time to focus on other projects and duties that boost your business’s bottom line.
• You see a return in investment right away. There are huge cost savings to outsourcing your back office process to a back office support solutions company. Back office outsourcing companies can give you top results at a lower cost compared to an in-house back office team. And you can invest the money you save back into your company.
• You get added expertise and operational advice. Our leadership team has decades of experience growing teams and providing back-office services at scale. Let us help you develop workflows to reach your business goals.

Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.

We offer a simple pricing model. We typically charge either a flat monthly fee or an hourly fee, depending on what works for the client. We have low minimums and charge no set-up fee unless you need us to build your technology systems from scratch.  

Our leadership team is based in Cambridge, Massachusetts and in the Philippines. We are always available if you have questions. You’ll also have a dedicated team with an engagement manager who is responsible for making sure the team consistently exceeds your expectations.

With our proprietary models, we can make sure you have the optimal staffing level and schedule to meet your targets for speed, quality, and quantity. We can help you design the right processes and identify the right tech tools for your needs.

Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency.