Sales Operations Outsourcing – Peak Support

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November 1, 2022

"Peak Support is a fundamental core of our operations."

The openness to work together on new ideas, projects, and challenges that aren't necessarily obvious in our day-to-day operations but when arise, we've always got the team's support! Sometimes I feel that some team members are disengaged while others participate much more. It would be nice if we could have more transparency in regards to team members' engagement and have that as part of the weekly/bi-weekly reports done by the team lead. My advice would be for them to go with Peak, as it helped us so much and, as well as allowed us, with limited resources, to focus time and effort on the things we needed Peak Support is helping us provide customer excellence for a product operating on three continents, being the front-line of our support initiatives for both adopters and shelters as we facilitate and streamline pet adoptions.

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September 21, 2022

"Customers love our support!"

Everyone I have interacted with at Peak Support has been extremely kind, helpful, and eager to learn! I wish we could meet our Peak Support co-workers in person occasionally! Unfortunately, the long flights between the Philippines and the east coast of the U.S. make this difficult. Since we use frozen shipping, Member Support is a very important part of our business success. Peak Support has been very flexible in terms of integrating Peak Support team members into our internal team via shared Slack channels and frequent video meetings. Peak Support has also been able to grow with us; we would not have been able to keep up with the pace needed of hiring and training of new Member Support team members on our own, because of our small internal team's lack of bandwidth.

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September 13, 2022

"Amazing humans, scalable team and 4.9 star CS"

The way the peak support team is basically our team since they are fully integrated in our communication suite Nothing comes to mind. We've been really happy with the team since we started in 2021. Don't hesitate to talk to the PS team about how you'd like to structure your team. They are very flexible and can adapt pretty quickly to new processes and structures. Peak support helps our members manage their subscription, deal with shipping issues and answer any questions they may have about our products.

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March 31, 2021

"Phenomenal team!"

The Peak Support team assists in all facets of the customer experience. From handling emails, chats, and phone calls to providing weekly analysis of key performance indicators, Peak's team has scaled our support function in an efficient manner as the company has continued to grow. Peak's team acts as an indistinguishable extension of our own, taking pride and ownership in each customer interaction. We fully trust Peak's team to embrace our company's voice and values when helping out customers. Nothing! Can't recommend Peak Support highly enough! Peak's team efficiently handles all aspects of our support function while bringing a thoughtful and empathetic approach towards the customer experience.

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February 25, 2021

"Working with Peak Support has been great!"

Two projects: migrating recipes from legacy sites to our new WordPress site; setting up a Zendesk instance for our Help Center (in progress). Very responsive, great communication, skilled in the tasks, well-managed. Can't think of anything really, I haven't run into any issues so far. Trying to get a large volume of content migrated in a short period of time, which would have taken me many days/weeks. Peak Support provided very quick turnaround, allowing us to meet our deadline.

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February 25, 2021

"Most Thorough Support Service On The Market"

Peak Support has been an important arm of our customer service team for many years. Not only are the supports reps they've assigned to our team exceptional, but the leadership behind the scenes stands above the rest. Through all stages of growth it's felt like we've had a partner in analyzing challenges and opportunities. Many of their recommendations have led to us leveling up our customer support and kept our customer feedback marks well above industry standards. Not a negative per se, but they have a global workforce which might not always mesh well with hyperlocal focused businesses. In my opinion, it's never gotten in the way of delivering great results. Scaling customer service for a growing organization like ours was a challenge, but Peak Support helped make the process smooth. They've consistently delivered quality people to join our team and assist us in building solid standard operating procedures to make sure that training is a breeze.

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February 23, 2021

"Excellent service"

Virtually all customer support previously handled piecemeal by multiple staff. Dedicated staff; quick to get up to speed on a number of different products that we offer. They have integrated into our tools and processes so that they are just part of the team. Nothing; we've been very satisfied. They've accommodated our hours, tools, etc. We have 12x5 support that we could not offer before, including much faster and better chat.

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February 23, 2021

"Great Support"

Peak offers lots of options in supporting our team. Peak offers high quality work and is able to jump on any task you give them. It hurts to lose reps that you have trained and know well. It is always a challenge when you have churn. Offers great support and willing to help out on any project that comes up.

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February 23, 2021

"Unequaled professionalism, dependability and accountability."

Peak Support has helped with countless amounts of projects. Specifically, Roland Mark Manalo. He has been of great assistance to me as we build two new verticals at Promenade. He helps pull data for customer requests and is always happy to assist myself or the customer in any way that he can. He has become an invaluable member of our team. The knowledge base and dependability of all the Peak Support team members. They are resources for everyone at Promenade and I often find myself asking Mark, or any other Peak Support team member for help with processes or questions that I can't answer or handle myself. I cannot think of one thing that I dislike. Peak Support helps our team communicate with our current book of business. They give us experience, well spoken and well educated individuals who are able to assist our clients and provided them with immediate support, or success based conversations.

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February 22, 2021

"Steller Assistance & Help!"

PEAK support has helped us with many services, recently, helping to support us and our new QA department. The communication. They are so very communicative, so even if you're working remotely, you'd never know it. They clearly care about all the work they do. When they have so many positives, it's hard to find any negatives. Maybe the only one I can think of is just time waiting on deliverables (not a long time but maybe it could get faster). We are solving the issue of testing and having enough time to test with PEAK. I've realized that if you have a plan in place and a team willing to execute it, you can create a lot of magic.

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February 21, 2021

"Worked with Peak Support at 4 Different Companies"

I have used Peak Support across a wide range of business critical activities, including: * Chat Support * Phone Support * Data Entry * Salesforce Entry The Peak Support team is not just a vendor, but a true partner for your business. They are aligned with your success, and aim to deliver a perfect solution that fits the timelines, cost, and quality metrics that you need. Not much to dislike. I've worked with Peak Support across 4 different companies and I'll keep bringing them wherever I go next. You couldn't find a better partner than Peak Support. They will do the work to understand your business, and they strive, and succeed at, being your highest performing partner in achieving business critical metrics and objectives. Primarily Customer Service & Data Entry related. They are an excellent partner for Back Office Ops support as well.

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February 19, 2021

"Peak Support is an outstanding partner!"

We use Peak Support in a variety of ways at our organization. I primarily work with members of Peak to help onboard our new accounts and work on special projects. The customer service Peak Support Representatives provide is exceptional! Every member of the team I have worked with conducts themselves professionally and is very detail oriented. Whether we are working on a routine process or something that is a little out of the ordinary, members of the Peak Support team are always willing to help out however they can to insure our partners have a superior on-boarding experience. I can't think of any downsides at this particular moment. Peak Support allows us to increase the number of available representatives we have to help onboard our new accounts. They help with call volume and case management, as well as behind the scene special projects that enable our accounts to have all of the tools they need to be successful!

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February 18, 2021

"Incredible Support"

Peak helped me transition my support team under their umbrella - allowing me to focus more on the product side of my business while maintaining incredible customer service! Communication was key in working with them. Nothing to note here. Team has been more than responsive and helpful with all issues and questions. If you need assistance with anything customer related, consider Peak as a partner. Volume is becoming easier to handle. Peak has been able to roll with the punches and take on more and more responsibility and perform at a very high standard. I have been able to free up my time to help with other aspects of the business.

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February 18, 2021

"Peak: The Best of The Best"

Peak is my customer experience team. Not only does their work ethic show through on an hourly basis throughout the day, the way they go about their responsibilities and showing true caring for the job at hand is amazing to watch and be a part of. I am so grateful for the help they provide on a daily basis. The care and effort put into all tasks! Their passion for their position, company and department shows through all the time. There is nothing I dislike. Across the board, they are phenomenal! As a team, Peak is responsible for all customer interactions, special projects, and review management (plus so much more). Peak assists with solving all problems, big or small, short term or long term, they are there to help!

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February 18, 2021

"Awesome support and critical thinking"

Peak Support handles all support tickets for our e-commerce business Everyone is extremely friendly and always working to figure out how they can make our customers most happy. We've really enjoyed working with the Peak Support team and feel very comfortable with each team member interacting with our customers. Nothing. It has been a pleasure to work with the team. Any time we have suggestions or feedback, they are very open to improving. We are able to receive extremely efficient and economical support to provide our customers with the best experience possible. It allows our core team to focus on other projects.

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Other Services

From a standalone support team to a flexible supplement to your existing team, you can have an outsourced team of expert support agents within weeks.

SaaS or tech company with a deeply technical product? Our agents bring a variety of technical skills — whatever you need — and years of experience solving complex customer problems.

We keep online communities safe. Whether you need content moderation or fraud detection and prevention, you can trust the experts at Peak Support.

Our expert team members will take responsibility for all your time-consuming and repetitive tasks. We’ll get ‘em done, and we’ll find ways to make the process even smoother, Guaranteed.

Invoicing and accounts receivable literally pay the bills. Outsourcing these critical and repetitive tasks is the most cost-effective way to improve your bottom line.

Our team of expert professionals can help you plan, deploy and manage the latest technology and AI solutions, so you can focus on running your business.