Top 5 BPOs for Customer Service Outsourcing in 2025
Outsourcing your customer service is a strategic decision that can enhance operational efficiency, improve customer satisfaction (CSAT) scores, and enable rapid scaling.
27 Questions to Ask When Choosing a BPO
Is that low cost BPO too good to be true? Here’s how to find out.
7 SaaS Customer Service Trends to Watch in 2025
Discover the top customer service trends that SaaS companies should expect in 2025.
2024 Key Performance Indicators for Customer Service: Call Abandonment Rate
Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.
5 Ecommerce Customer Service Trends to Watch in 2025
Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.
2024 Key Performance Indicators for Customer Service: Average Phone Handle Time
Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.
Supporting Your VIP Players: 5 Strategies to Deliver an Exceptional Experience to Your VIP Customers
Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.
2024 Key Performance Indicators for Customer Service: Customer Effort Score
Improve Customer Effort Score with these helpful tips.
Going Global: Implementing Multilingual Support for Global SaaS Businesses
Here are three compelling reasons to implement multilingual support for your SaaS business.
2024 KPI for Customer Service: Average Chat Handle Time
Here are the benchmarks for the best, worst, and average Chat Handle Times from our 2024 Customer Service KPI ebook.
Top Tips for Finding Great SaaS Tech Support Talent
Here are the key qualities you should look for when building a strong SaaS technical support teams.
5 Tips for Recruiting Great Ecommerce Support Agents
Here are tips to help you find and connect with potential ecommerce support agents.
