Customer Service Archives

Red Flags to Watch for When Choosing a BPO

Companies, regardless of size, are increasingly embracing the benefits of outsourcing.

Discover the top customer service trends that SaaS companies should expect in 2025.

Here are the benchmarks for the best, worst, and average Call Abandonment rates from our 2024 Customer Service KPI ebook.

Here are five customer service trends ecommerce brands will need to prioritize if they want to stay competitive and relevant in 2025.

Here are the benchmarks for the best, worst, and average Phone Handle times from our 2024 Customer Service KPI ebook.

Here’s how you can meet and exceed soaring player expectations, especially from VIP players, with your customer support.

Improve Customer Effort Score with these helpful tips.

Here are three compelling reasons to implement multilingual support for your SaaS business.

Here are the benchmarks for the best, worst, and average Chat Handle Times from our 2024 Customer Service KPI ebook.

Here are the key qualities you should look for when building a strong SaaS technical support teams.

Here are tips to help you find and connect with potential ecommerce support agents.

Explore the benefits of customer service outsourcing for ecommerce and how it can help accelerate a brand’s growth.