2024 KPI for Customer Service: Customer Satisfaction Rate
Here are the benchmarks for the best, worst, and average CSAT rates from our 2024 Customer Service KPI ebook.
The Best Tools For Providing Chat Support in 2024
Explore the best tools for providing chat support in 2024, focusing on innovative solutions that enhance customer interactions and streamline operations.
Why Ecommerce Companies Choose Gorgias
Discover why ecommerce companies are choosing Gorgias for their customer support needs. With its omnichannel support, advanced automation features, and seamless integrations.
Managing Seasonal Surges: How Outsourcing Customer Service Helps You Handle Peak Times
Seasonal surges are always exciting for businesses — you can look forward to increased sales and extra opportunities to boost brand awareness.
Training Remote Customer Support Agents
The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.
9 Key Elements Of Great Customer Service
Learn about the essential components that contribute to exceptional customer service, including responsiveness, empathy, and effective problem-solving, among others.
9 Expert Tips For Managing High Call Volume
Valuable advice from industry experts on effectively managing and handling a high volume of incoming calls, ensuring efficient customer service and satisfaction.
How And Why To Implement Proactive Customer Service
Learn insights on the benefits and strategies of implementing proactive customer service, which involves anticipating customer needs and addressing them before they become issues, leading to improved customer satisfaction and loyalty.
A Guide to Reducing Hold & Chat Wait Times
A comprehensive resource for contact center managers, providing actionable strategies and best practices to minimize hold and chat wait times, improving customer experience and operational efficiency.
What is Automatic Call Distribution?
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
Team Capacity Planning in Customer Service: Why and How
Explore the significance of team capacity planning in customer service operations, offering insights into its benefits and practical strategies for effectively managing and optimizing team resources to meet customer demands.
Inbound Call Centers: What Are They and Who Are They For?
An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.
