Customer Service KPIs: Average Handle Time on Live Chat
Explore the importance of Average Handle Time (AHT) as a key performance indicator in measuring efficiency and effectiveness of customer service on live chat, providing tips on how to optimize AHT without compromising customer satisfaction.
Customer Service KPIs: Customer Satisfaction on Live Chat
Delve into the significance of measuring customer satisfaction as a key performance indicator on live chat, offering strategies to enhance customer satisfaction levels and improve overall customer service experience.
Increase Your Customer Service Productivity With 6 Tools and Tips
Valuable insights and practical recommendations on utilizing various tools and implementing effective strategies to boost customer service productivity and efficiency.
Using Facebook For Customer Service? 5 Key Things You Need To Do First
Steps and considerations for businesses looking to leverage Facebook as a platform for customer service, ensuring a seamless and effective customer support experience.
Customer Support for your Small Business:How to Find the Right Partner
Guidance on selecting the ideal customer support partner for small businesses, ensuring exceptional service delivery and customer satisfaction.
What is BPO (Business Process Outsourcing)?
A comprehensive explanation of BPO, its benefits, and how it can help businesses streamline operations and improve efficiency.
The 1 Critical Customer Experience Metric For Your CX Strategy
The importance of Customer Lifetime Value (CLV) as a key metric for measuring customer satisfaction and loyalty, and offers insights on how to leverage it effectively in shaping a successful CX strategy.
What Does In-House Customer Service Cost, Really?
Explore the hidden costs and challenges associated with maintaining an in-house customer service team, and provides insights on the potential cost savings and benefits of outsourcing customer service to a specialized provider like Peak Support.
Live Chat Customer Service: Best Practices
Valuable tips and strategies for providing exceptional customer service through live chat, including effective communication, personalized interactions, and efficient problem-solving techniques.
How to Effectively Use Your Customer Service as a Growth Engine
Strategies on leveraging customer service as a powerful tool for driving business growth and fostering customer loyalty.
The Top 6 Customer Service Trends To Pay Attention To This Year
Explore the emerging trends in customer service, including AI-powered support, personalized experiences, and omnichannel communication, that businesses should prioritize to enhance customer satisfaction and stay ahead in the competitive market.
