Building a Self-Service Solution Customers Love
This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.
Zendesk Review: A Robust Support Platform
Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.
Support Metrics: Occupancy Vs Utilization
Explore the distinction between occupancy and utilization metrics in customer support, highlighting how each metric measures different aspects of agent productivity and efficiency.
Probing Questions Can Help Your Customer Support
Explore the power of asking effective probing questions in customer support interactions, providing practical tips and strategies to enhance problem-solving, understanding, and overall customer satisfaction.
What is Automatic Call Distribution?
A clear and concise explanation of automatic call distribution (ACD), its benefits, and how it optimizes call routing in contact centers to improve customer service and agent productivity.
How to Run a More Effective Support Team Meeting
Valuable tips and strategies for improving the efficiency and productivity of support team meetings, ensuring effective communication, collaboration, and problem-solving within the team.
Inbound Call Centers: What Are They and Who Are They For?
An informative overview of inbound call centers, their purpose, and the types of businesses that can benefit from utilizing their services, offering valuable insights for those considering implementing an inbound call center strategy.
Support Tickets: An Essential Guide
Best practices for effectively managing support tickets, ensuring efficient and satisfactory customer support experiences.
